Preparing to upgrade the Presentation Server


Before upgrading the TrueSight Presentation Server, ensure that your environment meets the upgrade requirements, and complete the tasks described in this section.

Complete the pre-upgrade tasks

  1. Review the System-requirements-for-the-Presentation-Server to ensure that your system meets the new requirements before starting the upgrade.
  2. Stop any components that are connected to the Presentation Server (for example, Capacity Optimization, or Infrastructure Management).
  3. Back up the following:
    • Database: Run the tssh database startbackup command to back up the database.
    • Files: Manually back up the following files:
      • /opt/bmc/ProductRegistry.xml
        (This file contains details about the currently installed product such as the installation directory, product version, and so on. If the ProductRegistry.xml file is not present, contact BMC Support.)
      • <Installation_Directory>/TrueSightPServer/TrueSightPServerInstalledConfiguration.xml
  4. Ensure that the TrueSight Presentation Server is running before starting the upgrade.  For information about starting the service, see Starting-and-stopping-the-Remedy-SSO-and-Presentation-Server-components.

    Note

    Before starting the upgrade, ensure that the status of the Presentation Server is Running.

  5. Close all the files and folders opened in the current session. Also, close other user sessions on the server before starting the upgrade.

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Where to go from here

Perform the other pre-upgrade tasks listed in Preparing-to-upgrade-TrueSight-Capacity-Optimization.

 

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