Troubleshooting capacity views

Use the information in this topic to identify the symptoms and resolve issues with capacity views. For further assistance, create a BMC Support case.

The following table provides a list of the capacity views and their related information.

View group	Capacity view
Business Services	Business Services
Capacity Pools	Capacity Pools
Cloud	OpenStack vCloud AWS Azure GCP
Datacenter	Datacenter
Hadoop	Hadoop
Kubernetes	Kubernetes
Network	Network
Server	Server
Storage	Storage Hosts Storage Systems NetApp Systems
Virtualization	AIX Hyper-V KVM Solaris vSphere XenServer HP-UX
Custom views	Personalized views created by administrators

Issue symptoms

A view does not report any data.
An error occurs while loading a view.

Issue scope

These issues might occur in specific out-of-the-box views.

Resolution

Symptom	Cause	Resolution
The Business Services view shows no data.	Improper or missing tags or indicators	KA: Troubleshoot no data issue in the Business Services view
When you open views in TrueSight Presentation Server, the BCO_PS_ERR103 error occurs.	This error occurs when the TrueSight Presentation Server is unable to access the data source.	KA - Resolving the BCO_PS_ERR103 error (Support logon ID required)
The following error is displayed: BCO_PS_ERR011 - Unable to load the Capacity Views menu due to component internal failure	This error occurs due to some issue with the registration of TrueSight Capacity Optimization plug-in.	Download the TrueSight Capacity Optimization plug-in and register this component again. When registering the component, make sure you always set the port to 8280 as this is the default port for the datahub.
Investigate study in TrueSight Presentation Server shows systems but creating the study gives a 403 forbidden error. Study cannot be created.	TrueSight Capacity Optimization is configured in TrueSight Presentation Server by using the wrong port.	Connect the TrueSight Capacity Optimization component in TrueSight Presentation Server to port 8280, which should allow for the creation of the Investigate Study.
A custom capacity view fails with the following error: "BCO_PS_ERR104 - An internal error has occurred while connecting to the Capacity Optimization instance. - 500"	Data mart performance issue	This type of problem is related to the performance of a non-materialized data mart. If the data mart took a really long time to return data the View would time out while waiting for the Datamart to return. If the data mart is taking a long time to return data, you might want to capture the 'Explain Plan' for the SQL via Oracle SQL Developer to see the query bottleneck. Use the Network tab of the browser to see what is timing out.
When you attempt to create a custom view in TrueSight Presentation Server for a data mart with a domain filter selected, the view creation fails with the following error: BCO_PRV_ERR012 - [DatamartServiceRestWS] Failed to query datamart ####	This issue occurs due to incorrect configuration of the data mart and application of metadata to the fields.	KA - capacity views error "BCO_PRV_ERR012

Viewing logs

Use the logs to troubleshoot issues with the views.

To view logs from the command line:

Log on to the Application Server running the datahub.
Navigate to the following path and check cpit.log* logs:
$CPITBASE/scheduler/log

You can also use the logGrabber utility to collect these logs. For more information about logGrabber, see KA - logGrabber utility (Support logon ID required).

TrueSight Presentation Server logs

To view the TrueSight Presentation Server logs:

From the command line, access the system where TrueSight Presentation Server is installed.
Navigate to the following path:
$BMCBASE/TrueSightPServer/truesightpserver/logs
Check the following log files: coApp.log, coRest.log, RestServiceAudit.log