Uninstalling the Gateway Server

You can uninstall the Gateway Server using the uninstallation wizard or silently.

To uninstall using the wizard

1. Log in to the computer from where you want to uninstall the Gateway Server.
   
   • (Windows) Log in as a user with administrator privileges.
   • (Linux) Log in as a non-root user.

2. Launch the uninstallation wizard:

   • (Windows)
     
     1. Click Start > Control Panel > Programs and Features.
     2. Right-click TrueSight Capacity Optimization, and click Uninstall/Change.

   • (Linux)
     
     1. Set the DISPLAY environment variable.
     2. Change to the UninstallBMCBPA folder in the installation directory. The default installation directory is /opt/bmc/Patrol3.
     3. Run the following command:
        ./uninstall
3. On the Welcome page, click Next.
4. Select TrueSight Capacity Optimization, and click Next.
5. Review your selection, and click Uninstall.
   A confirmation message about successful uninstallation is displayed.
6. Click Done to exit the uninstallation program.

To uninstall silently

1. Log in to the computer from where you want to uninstall the Gateway Server.
   
   • (Windows) Log in as a user with administrator privileges.
   • (Linux) Log in as a non-root user.
2. Create a directory for the uninstallation options file.
3. Copy the file to the directory that you created in Step 2. This file is located in the installer package that you downloaded at the time of installing the product.
   • (Windows) ConsoleSilentUninstallOptions.txt
   • (Linux) TSCO_ConsoleSilentUninstallOptions.txt
4. Navigate to the silent folder in the installation directory. The default installation directory is:
   
   • (Windows) C:\Program Files\BMC Software\Patrol3
   • (Linux) opt/bmc/Patrol3
5. Navigate to the UninstallBMCBPA folder in the installation directory.

6. Run the following command:

   • (Windows)
     start /WAIT uninstall.exe -i silent -DOPTIONS_FILE="<driveName>:\<fileLocationPath>\ConsoleSilentUninstallOptions.txt"
   • (Linux)
     ./uninstall -i silent -DOPTIONS_FILE="<fileLocationPath>/TSCO_ConsoleSilentUninstallOptions.txt"

   The variables <driveName> and <fileLocationPath> represent the location where you saved the options file. If the path contains spaces, enclose the path and response file names in quotation marks.

If the bgssd process is still running after the uninstallation, perform the following to kill the process:

1. Run the following command to get the process ID:
   ps -ef | grep bgs | grep -v grep
2. Run the following command to kill the zombie process:
   kill <process ID>

Where to go from here

For information about uninstalling the other TrueSight Capacity Optimization components, see Uninstalling.

For information about installing the TrueSight Capacity Optimization components, see Installing.