BMC - TrueSight Operations Management 9.0/9.5/9.6/10.0 extractor

• Ensure that specific versions of PATROL Agents and Knowledge Modules are installed in your TrueSight Operations Management environment. For information about the supported PATROL Agent and KM versions, see Supported Knowledge Modules (KMs) and PATROL Agents.
• Configure the ETL in TrueSight Capacity Optimizationset up the connection with the BMC ProactiveNet repository database, using one of the following account configurations:

  • For Sybase database: dba account
    To set up the connection to the Sybase database: On your TrueSight Capacity Optimization ETL engine server, edit the file /opt/cpit/etl/freetds/etc/freetds.conf to configure the connectivity to your BMC ProactiveNet Sybase database.

    Example

    [BPPMSYBASESERV]
       host=<your_server_ip>
        port = 2638
        tds version=5.0
    

  • For Oracle database: proact account or any user having access to the BMC ProactiveNet database schema

    To set up the connection to an Oracle database using Perl ETLs, you can either edit the tnsnames.ora file using the oracle user, or manually specify the host details in the Database TNS name field of the configuration panel.

    • Configuring by editing the TNSNAMES.ORA file

      On your ETL engine server, from the installation directory of the Oracle client, edit the file $ORACLE_CLIENT_HOME/network/admin/tnsnames.ora to configure the connectivity to your database. Ensure that you have write permissions on this file.

      Example

      DB=
      (
       DESCRIPTION=
        (ADDRESS=
          (PROTOCOL=TCP)
          (HOST=<your_server_ip>)
          (PORT=<port>)
        )
        (CONNECT_DATA=
          (SERVER=default)
          (SERVICE_NAME=<service_name>)
        )
      )

      Testing the Oracle connection from the command line

      Execute the following commands as TrueSight Capacity Optimization OS user:

      . $CPITBASE/env.sh
      sqlplus user/password@DB
      

      $CPITBASE is the TrueSight Capacity Optimization installation path — for example{{/opt/cpit}}.

      To troubleshoot the database connection, verify that you can:

      • Reach your database server from the ETL engine machine by running the command ping <your_db_server_ip>
      • Remotely access your database server using telnet from the ETL engine machine, by running the command telnet<your_db_server_ip> <your_db_server_port>
      • Connect to your database using a software client, specifying the same credentials

    • Configuring without editing the TNSNAMES.ORA file

      If you do not have the required permissions to edit tnsnames.ora, you can set up the connection to an Oracle database specifying the host details in the Database TNS name field of the configuration screen:

      host=<database_host>;sid=<DBSID>;port=1521
      

You must configure the ETL to connect to TrueSight Operations Management for data collection. ETL configuration includes specifying the basic and optional advanced properties. While configuring the basic properties is sufficient, you can optionally configure the advanced properties for additional customization.

A. Configuring the basic properties

Some of the basic properties display default values. You can modify these values if required.

To configure the basic properties:

1. In the TrueSight Capacity Optimization console, navigate to Administration > ETL & System Tasks > and select ETL tasks.
2. On the ETL tasks page, click Add > Add ETL. The Add ETL page displays the configuration properties. You must configure properties in the following tabs: Run configuration, Entity catalog, and Connection parameters.
   
3. On the Run configuration tab, complete these steps:
   1. From the ETL module list, select BMC - TrueSight Operations Management 9.0/9.5/9.6/10.0 extractor. The name of the ETL is displayed in the ETL task name field. You can edit this field to customize the name.
   2. From the platform list, select the required platform.

   3. In the Extraction days box, specify a period for which the ETL collects data.

      Note

      The maximum period that you can specify is seven days. If the specified period is greater than seven days, the period is reset to three days and the following message is displayed in the logs:

      "Out of Bound Extraction days provided in the ETL run configuration. Defaulting to 3 days."

4.  Click the Entity catalog tab, and select one of the following options:
   • Shared Entity Catalog: Select if the other ETLs access the same entities that are used by this ETL.
     • From the Sharing with Entity Catalog list, select an entity catalog name that is shared between ETLs.
   • Private Entity Catalog: Select if you want to use this ETL independently.

5. Click the Connection parameters tab, and configure the following properties:

   Property

   Description

   Datasource type

   Select one of the following options: Select existing datasource: Datasource: From the Datasource list, select a datasource. Custom datasource: Database type: Select a database type from the drop down list.  Database user: Type the user name to connect to the database. Database password: Type the user name to connect to the database. Data source name (Applicable to Microsoft SQL Server/Sybase): Type in the data source name. Database name (Applicable to Microsoft SQL Server/Sybase): Type in the database name. Database TNS name (Applicable to Oracle): Type in the Database TNS name. Connection URL (Applicable to Other database): Enter the connection URL.

   The following image shows the basic properties configuration.

   
   

6. (Optional) Override the default values of properties in the following tabs:

   Run configuration

   Object relationships

   ETL task properties
7. Click Save.
   The ETL tasks page shows the details of the newly configured BMC TrueSight Operations Management ETL.

(Optional) B. Configuring the advanced properties

You can configure the advanced properties to change the way the ETL works.

To configure the advanced properties:

1. On the Add ETL page, click Advanced.

2. Configure the following properties:

   Run configuration

   Property	Description
   Run configuration name	Specify the name that you want to assign to this ETL task configuration. The default configuration name is displayed. You can use this name to differentiate between the run configuration settings of ETL tasks.
   Deploy status	Select the deploy status for the ETL task. For example, you can initially select Test and change it to Production after verifying that the ETL run results are as expected.
   Log level	Specify the level of details that you want to include in the ETL log file. Select one of the following options: 1 - Light: Select to add the bare minimum activity logs to the log file. 5 - Medium: Select to add the medium-detailed activity logs to the log file. 10 - Verbose: Select to add detailed activity logs to the log file. Use log level 5 as a general practice. You can select log level 10 for debugging and troubleshooting purposes.
   Datasets	Specify the datasets that you want to add to the ETL run configuration. The ETL collects data of metrics that are associated with these datasets. Click Edit. Select one (click) or more (shift+click) datasets from the Available datasets list and click >> to move them to the Selected datasets list. Click Apply. The ETL collects data of metrics associated with the datasets that are available in the Selected datasets list.
   Default last counter	Set the default timestamp (dd/mm/yyyy hh:mm:ss) to use when the ETL executed for the first time.

   Collection level

   Property	Description
   Metric profile selection	Select the metric profile that the ETL must use. The ETL collects data for the group of metrics that is defined by the selected metric profile. Use Global metric profile: This is selected by default. All the out-of-the-box ETLs use this profile. Select a custom metric profile: Select the custom profile that you want to use from the Custom metric profile list. This list displays all the custom profiles that you have created. For more information about metric profiles, see Adding-and-managing-metric-profiles.
   Levels up to	Specify the metric level that defines the number of metrics that can be imported into the database. The load on the database increases or decreases depending on the selected metric level.To learn more about metric levels, see Aging Class mapping.

   Connection parameters

   Property

   Description

   Datasource type

   Select one of the following options: Select existing datasource: Datasource: From the Datasource list, select a datasource. Custom datasource: Database type: Select a database type from the drop down list.  Database user: Type the user name to connect to the database. Database password: Type the user name to connect to the database. Database TNS name (Applicable to Oracle): Type in the Database TNS name. Database owner: Type the owner name of the database. You can use the default owner, PROACT.

   Additional properties

   Property	Description
   List of properties	Specify additional properties for the ETL that act as user inputs during run. You can specify these values now or you can do so later by accessing the "You can manually edit ETL properties from this page" link that is displayed for the ETL in the view mode. Click Add. In the etl.additional.prop.n field, specify an additional property. Click Apply. Repeat this task to add more properties.

   Loader configuration

   Property	Description
   Empty dataset behavior	Specify the action for the loader if it encounters an empty dataset: Warn: Generate a warning about loading an empty dataset. Ignore: Ignore the empty dataset and continue parsing.
   ETL log file name	The name of the file that contains the ETL run log. The default value is: %BASE/log/%AYEAR%AMONTH%ADAY%AHOUR%MINUTE%TASKID
   Maximum number of rows for CSV output	A numeric value to limit the size of the output files.
   CSV loader output file name	The name of the file that is generated by the CSV loader. The default value is: %BASE/output/%DSNAME%AYEAR%AMONTH%ADAY%AHOUR%ZPROG%DSID%TASKID
   Capacity Optimization loader output file name	The name of the file that is generated by the TrueSight Capacity Optimization loader. The default value is: %BASE/output/%DSNAME%AYEAR%AMONTH%ADAY%AHOUR%ZPROG%DSID%TASKID
   Detail mode	Specify whether you want to collect raw data in addition to the standard data. Select one of the following options: Standard: Data will be stored in the database in different tables at the following time granularities: Detail (configurable, by default: 5 minutes), Hourly, Daily, and Monthly. Raw also: Data will be stored in the database in different tables at the following time granularities: Raw (as available from the original data source), Detail (configurable, by default: 5 minutes), Hourly, Daily, and Monthly. Raw only: Data will be stored in the database in a table only at Raw granularity (as available from the original data source). For more information, see Accessing-data-using-public-views and Sizing-and-scalability-considerations.
   Remove domain suffix from datasource name (Only for systems)	Select True to remove the domain from the data source name. For example, server.domain.com will be saved as server. The default selection is False.
   Leave domain suffix to system name (Only for systems)	Select True to keep the domain in the system name. For example: server.domain.com will be saved as is. The default selection is False.
   Update grouping object definition (Only for systems)	Select True if you want the ETL to update the grouping object definition for a metric that is loaded by the ETL. The default selection is False.
   Skip entity creation (Only for ETL tasks sharing lookup with other tasks)	Select True if you do not want this ETL to create an entity and discard data from its data source for entities not found in Capacity Optimization. It uses one of the other ETLs that share a lookup to create a new entity. The default selection is False.

   Scheduling options

   Property	Description
   Hour mask	Specify a value to run the task only during particular hours within a day. For example, 0 – 23 or 1, 3, 5 – 12.
   Day of week mask	Select the days so that the task can be run only on the selected days of the week. To avoid setting this filter, do not select any option for this field.
   Day of month mask	Specify a value to run the task only on the selected days of a month. For example, 5, 9, 18, 27 – 31.
   Apply mask validation	Select False to temporarily turn off the mask validation without removing any values. The default selection is True.
   Execute after time	Specify a value in the hours:minutes format (for example, 05:00 or 16:00) to wait before the task is run. The task run begins only after the specified time is elapsed.
   Enqueueable	Specify whether you want to ignore the next run command or run it after the current task. Select one of the following options: False: Ignores the next run command when a particular task is already running. This is the default selection. True: Starts the next run command immediately after the current running task is completed.

3. Click Save.
   The ETL tasks page shows the details of the newly configured BMC TrueSight Operations Management ETL.

After you configure the ETL, you can run it to collect data. You can run the ETL in the following modes:

A. Simulation mode: Only validates connection to the data source, does not collect data. Use this mode when you want to run the ETL for the first time or after you make any changes to the ETL configuration.

B. Production mode: Collects data from the data source.

A. Running the ETL in the simulation mode

To run the ETL in the simulation mode:

1. In the TrueSight Capacity Optimization console, navigate to Administration > ETL & System Tasks, and select ETL tasks.
2. On the ETL tasks page, click the ETL. The ETL details are displayed.
   
   
   
3. In the Run configurations table, click Edit  to modify the ETL configuration settings.
4. On the Run configuration tab, ensure that the Execute in simulation mode option is set to Yes, and click Save.
5. Click Run active configuration. A confirmation message about the ETL run job submission is displayed.
6. On the ETL tasks page, check the ETL run status in the Last exit column.
   OK Indicates that the ETL ran without any error. You are ready to run the ETL in the production mode.
7.  If the ETL run status is Warning, Error, or Failed:
   1. On the ETL tasks page, click  in the last column of the ETL name row.
   2. Check the log and reconfigure the ETL if required.
   3. Run the ETL again.
   4. Repeat these steps until the ETL run status changes to OK.

B. Running the ETL in the production mode

You can run the ETL manually when required or schedule it to run at a specified time.

Running the ETL manually

1. On the ETL tasks page, click the ETL. The ETL details are displayed.
2. In the Run configurations table, click Edit  to modify the ETL configuration settings. The Edit run configuration page is displayed.
3. On the Run configuration tab, select No for the Execute in simulation mode option, and click Save.
4. To run the ETL immediately, click Run active configuration. A confirmation message about the ETL run job submission is displayed.
   When the ETL is run, it collects data from the source and transfers it to the TrueSight Capacity Optimization database.

Scheduling the ETL run

By default, the ETL is scheduled to run daily. You can customize this schedule by changing the frequency and period of running the ETL.

To configure the ETL run schedule:

1. On the ETL tasks page, click the ETL, and click Edit. The ETL details are displayed.
   
2. On the Edit task page, do the following, and click Save:
   • Specify a unique name and description for the ETL task.
   • In the Maximum execution time before warning field, specify the duration for which the ETL must run before generating warnings or alerts, if any.
   • Select a predefined or custom frequency for starting the ETL run. The default selection is Predefined.
   • Select the task group and the scheduler to which you want to assign the ETL task.
3. Click Schedule. A message confirming the scheduling job submission is displayed.
   When the ETL runs as scheduled, it collects data from the source and transfers it to the TrueSight Capacity Optimization database.

Verify that the ETL ran successfully and check whether the TrueSight Operations Management data is refreshed in the Workspace.

To verify whether the ETL ran successfully:

1. In the TrueSight Capacity Optimization console, click Administration > ETL and System Tasks > ETL tasks.
2. In the Last exec time column corresponding to the ETL name, verify that the current date and time are displayed.

To verify that the TrueSight Operations Management data is refreshed:

1. In the TrueSight Capacity Optimization console, click Workspace.
2. Expand BMC TrueSight Operations Management 9.0/9/5/9.6/10.0 extractor > Systems.
3. In the left pane, verify that the hierarchy displays the TrueSight Operations Management instances.
4. Click a TrueSight Operations Management instance, and click the Metrics tab in the right pane.
5. Check if the Last Activity column in the Configuration metrics and Performance metrics tables displays the current date.

The following image shows sample metrics data. To learn more about these metrics and other related concepts, see Entities-metrics-and-lookup-information-for-the-BMC-TrueSight-Operations-Management-9-0-9-5-9-6-10-0-extractor.