Integrating end-user experience monitoring alerts to TrueSight Infrastructure Management using SNMP traps

Before you begin

Install the following products:

• InstallReal End User Experience Monitoring Software Edition components

• InstallInfrastructure Management Components

• For an overview of the installation process, see the  Installation process overview topic.

• You must have Administrator -level access, or higher, on the Real User Analyzer.

• You must confirm theSNMP Event Adapter installation .    

Integration components for Real End User Experience Monitoring Software Edition to TrueSight Infrastructure Management

The TrueSight Infrastructure Management event management server receives the Real End User Experience Monitoring Software Edition SNMP traps and presents the following type of alerts in the TrueSight console:

• System
• Incident
• Error detection

You use the TrueSight Infrastructure Management's SNMP Event Adapter to receive the SNMP traps for the Real End User Experience Monitoring Software Edition.

To configure the TrueSight Infrastructure Management server for Real End User Experience Monitoring Software Edition SNMP traps

To define SNMP traps in the BMC Event Adapter, complete the following procedure:

1. In a text editor, open the mcxa.conf file that is located in the following directory:

   • Windows: <TrueSight Infrastructure Management installation Directory>\server\etc
   • UNIX/Linux: <TrueSight Infrastructure Management installationDirectory>/server/etc

   In the mcxa.conf file, navigate to the Adapter Instances section and add the following entry:

   [snmp_adpter]
   Engine  = MA::ESnmpTrap
   ServerName = pncell_<TSIM_Hostname>
   MapFile = euemsnmptrapd.map
   SnmpDatFile = euemsnmptrapd.dat 

   Note

   If the SNMP adapter is already being used for other SNMP traps, you must merge the Real End User Experience Monitoring Software Edition .map and .dat files into the existing SNMP adapter's .map and .dat files.

2. Save and close the mcxa.conf file.

3. Restart the event adapter service so it can read the updated configuration,.

When the configuration is completed for the TrueSight Infrastructure Manager to receive Real End User Experience Monitoring Software Edition events, you must register the Real User Analyzer as a componentin the TrueSight Presentation Server. Once the Real User Analyzer is a registered component, the TrueSight console can present the alerts.

To enable Real User Experience Monitoring Software Edition to send SNMP traps

To configure Real User Experience Monitoring Software Edition to send send system and incident alerts using SNMP traps to the TrueSight Infrastructure Management server, complete the following:

1. In the Real User Analyzer interface, point to Administration > Integration , and click Network management (SNMP) .
2. In the Traps section, click ON.
3. From the Action menu for the Traps section, select Edit and enter the TrueSight Infrastructure Manager IP address in the Trap manager address field.
   

To enable sending SNMP traps for system alerts

1. To configure the Real User Analyzer to send SNMP traps for system alerts, point to Administration > General settings, and click System alerts.
2. Click ON in the Traps alerts section.

To enable sending SNMP traps on incidents

1. To configure the Real User Analyzer to send SNMP traps on incidents, point to Administration > Threshold and problem detection and click Incident detection .
2. To see all of the rules, click the total number in right lower corner of the table:
   
3. In the list of rules, click the shortcut menu for the rule you want to configure for SNMP trap notification, and select Edit.
4. On the rule page, select the Notification tab.
5. In the Notify when critical section, select Send SNMP trap.
   
   
6. Click Save.
   

The system begins sending notifications via SNMP whenever an incident for the selected rule has an urgency rating value that is equal to, or greater, than the value entered in the When urgency rating is ... or higher field.