Configuring incident notifications on the Analyzer

The system can notify you about incidents. You can configure notification settings for an incident-detection rule to send email to individuals or groups for the incidents of interest. You can specify thresholds to determine which incidents are critical and require notifications to be sent. To perform this procedure, you must have Operator-level access, or higher.

Before you begin

Ensure that you have set up the email server (SMTP) settings and defined the email notification groups to which to send notifications.

If you do not know which rule you want to modify, perform the following steps:

  1. In a Real User Analyzer component, point to Administration > Threshold and problem detection and click Incident detection.
  2. To see all rules, click the total number in right lower corner of the table:

Opening the list of all rules

rules-all.png

To configure the system to send notifications via email

  1. In the list of rules, click the shortcut menu for the rule, and select Edit.
  2. On the rule page, select the Notification tab.
  3. In the Incident is critical when section, select Under the following circumstances.
  4. Select The number of affected users is ... or higher and type the number of users that are affected by the rule, for example 5.
  5. In the Notify when critical section, select a notification group.
  6. Click Save.

    The system begins sending notification via email to the group of recipients whenever an incident for the selected rule affects five or more users.

Related topics

Adding-an-incident-detection-rule-on-the-Analyzer

Defining-incident-detection-rules-on-the-Analyzer

 

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