End-to-end process for BMC Real End User Experience Monitoring on-premises users

• Evaluate a new release, service pack, or patch for implementation.
• Learn about enhancements.

All users

• Learn about the product's system architecture, key concepts, and usage.

All users

• Evaluate system requirements and sizing considerations to make capacity and deployment recommendations.
• Evaluate and plan user permissions, system access, data security, and network security.
• Plan which traffic to capture and how.
• Plan who will administer the system and the approach to system authentication.

IT architect

• Decide on the components to install and method of installation. 
• Download components based on sizing considerations.
• Prepare systems for installation.
• Install and verify the installation.

VM administrator

System administrator

• Set up the newly installed components.
• Log on and connect components.
• Configure Extended Reporting if you installed this optional reporting component.
• Configure the BMC TS-4200 series hardware appliance, if you are deploying a hardware device instead of a virtual machine.
• Configuring the synthetic TEA Agents, if you are implementing synthetic transaction monitoring.
• Connect BMC Real End User Monitoring with BMC Application Diagnostics if you installed it.

For additional configuration options and tasks, see the Administering section.

System administrator

• Determine how you want to authenticate accounts and set up the account policies.
• Create accounts.
• Set up how web application traffic data is captured, manipulated, and stored for end-user experience monitoring.
• Manage SSL keys and settings for Cloud Probe traffic decryption, configure confidentiality policies on the Cloud Probe, and Configure traffic filtering rules on the Cloud Probe, if they were installed.
  
• Set up performance data collection and storage for Extended Reporting, if it was installed.
• Set up synthetic traffic simulation for monitoring, if it was installed.
• Create Watchpoints and dashboards to monitor the end-user experience and key applications.
• Define threshold and compliance levels for monitoring the customer experience.
• Define error detection rules and incident detection rules.

System administrator

Operator

• (Optional) Integrate with other BMC products and technologies.

System administrator

• Monitor the end-user user experience.
• Monitor traffic, availability, and performance of web applications.
• Monitor application health and performance.
• Monitor synthetic transactions to predict application health and user experience, when BMC Synthetic End User Experience Monitoring is implemented.
• Generate reports to ensure SLAs are being met.
• Run historical queries based on exported data.
• Diagnose problems and analyze session information, when BMC Application Diagnostics is integrated.

Operator

Application support analyst

Application developer

• Manage user access.
• Secure the system and restrict access to data.
• Configure the APM Console.
• Configure the end-user experience monitoring system components and monitor their state.
• Configure Cloud Probes, if they were installed.
• Configure Extended Reporting security and configure the Aggregation Server, if it was installed.

System administrator

• Export performance data.
• Configure features independent of a component's web interface.
• Use data to feed an external device.

Application developer

• Resolve issues with an upgrade or installation.
• Troubleshoot or resolve issues with the end-user experience monitoring components, Aggregation Server, Cloud Probes, or the Synthetic TEA agent.
• Use various tools to proactively monitor the system, work with diagnostic logs, and look up messages.
• Contact Support.

System administrator

• Evaluate a service pack or patch for implementation and learn about enhancements.
• Maintain the system components by updating the software.

 System administrator