Viewing Aggregation Server system information, downloading diagnostics, and uploading licenses
Use the System information and licenses page to view basic information about the state of the Aggregation Server for diagnostic and monitoring purposes, such as the status of key services, network parameters, and the software version.
System information and licenses page
Section | Displays |
|---|---|
Diagnostics | The status of key Aggregation server services Each service can be in one of several states, including OK and Failed. |
Version information | The version number and installation date of the system images installed on this appliance (namely, rescue, system1, and system2) |
Network parameters | The following information about the network parameters of this Aggregation Server instance:
These parameters were originally assigned when the Aggregations Server was deployed. You can only change network parameters by using the netparams command. For information about the netparams command, see Configuring end-user experience monitoring components and the BMC Application Management Console post-installation. |
You can also download diagnostic and registration files and report problems to BMC from this page.
Before you begin
- Log on to the Aggregation Server for Extended Reporting web interface.
- Click System information & Licenses in the Device status section.
To download diagnostics and registration information
In the Action menu, select one of the following commands:
Command | Description |
|---|---|
Download diagnostic | In the event of a system issue, it might be necessary to provide BMC Customer Support with a diagnostic snapshot of your Aggregation Server. |
Download extended diagnostic | Extended diagnostics files contain more detail than the standard diagnostic file, including a large quantity of profiling data. The Aggregation Server needs more time to generate extended diagnostic files. In general, extract an extended diagnostics file only at the request of a BMC Customer Support representative. |
Download registration information | Identifies your instance of the Aggregation Server. |
Diagnostic files are downloaded as a .zip file.
To upload license files
- If a BMC Customer Support representative provides you with a license file to upload to your device, from the Action menu, select Upload license. For information on how to request a license, see Activating the component and applying a permanent license key.
- Click Choose File, navigate to the path of the license file, and click Open.
- Click Upload and restart.
After the license file is uploaded, this device automatically restarts. The current session will be terminated.
To connect to the BMC Customer Support website
From the Action menu, select Contact BMC Customer Support.