Synthetic TEA Agent is not displayed in TEA Agents list

Issue

The BMC Synthetic Transaction Execution Adapter (TEA) Agent and host is not displayed in the TEA Agents list in the BMC Application Management Console.

On the BMC Synthetic Transaction Execution Adapter (TEA) Agent computer, the installationDirectory\WorkingFolder\Log\agent.log file shows a warning about a TEA Agent with the same name, such as in the following example:

 

Example
ERROR [ADAPTER_MAIN] Registration: Response code=19999 text=TEA Agent registration failed. Unable to add TEA agent TEA Agent [ID = 0, Name = 104_silent, Status = Inactive, Version = 1, Service name = 104_silent]. Root Cause: TEA Agent registration failed: Another TEA Agent with the same name exists

Probable cause

The TEA Agent name already exists in the system. Agent names must be unique.

Resolution

To change the TEA Agent name, you must uninstall the TEA Agent and then install the agent again.

 

 

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