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In the Spotlight December 2009

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Observability & AIOps
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Troubleshooting
Troubleshooting installation, migration, or upgrade
Diagnostics Agent installation exits immediately and fails to install

Diagnostics Agent installation exits immediately and fails to install

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This topic describes an issue that causes the BMC Application Diagnostics Agent to not install.

Issue

BMC Application Diagnostics Agent installation starts and exits immediately, and the BMC Application Diagnostics Agent is not installed.

Probable cause

User does not have write permissions in the folder where the BMC Application Diagnostics Agent installation files are located.

Resolution

Assign a user with write permissions on the folder where the BMC Application Diagnostics Agent installation is run from.

Tags: troubleshooting installation app_diagnostics ad_agent uninstallation

Last modified by sreid on 2014/02/19 16:41

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