Managing tenant accounts and permissions
Multi-tenancy support enables service providers to offer application management capabilities to their customers as a software-as-a-service (SaaS) offering. Service providers can isolate data groups and control data visibility and permissions for each customer, called a tenant or tenant organization. To each tenant organization, you assign a specific tenant user, called an Access Manager.
Below is a summary of the step for enabling multiple tenants.
Task | Responsible party | Description |
|---|---|---|
1 | Service provider | The Administrator or the Security user creates a tenant account (representing a tenant organization) and a tenant Access Manager user who manages access to the Application Management Console for tenant users. |
2 | Service provider | The Administrator or the Security user creates a tenant Access Manager user who manages access to the Application Management Console for tenant users. |
3 | Tenant | |
4 | Service provider | (BMC Application Diagnostics only) The Administrator or the Security user associates a tenant organization with a BMC Application Diagnostics Portal. |
5 | Tenant | Tenant users log on to their tenant instance of the SaaS version of the product. |
Related topics
Managing access to the system (Provider administrators)
Tenant-user-roles-and-permissions
End-to-end-process-for-BMC-End-User-Experience-Management-as-a-Service-tenant-users