Monitoring Cloud Probe system health and statistics on the Console

From the Application Management Console, you can perform the following tasks for a Cloud Probe that is associated with a Real User Collector or a Real User Monitor:

To view the system health for a Cloud Probe

In the Application Management Console, open the System Deployment > Components page. If your Collector or Monitor is not listed, add the component to the Console.

In the table of of components, select the Real User Collector or the Real User Monitor instance to which one or more Cloud Probes are associated:

Real User Collector with associated Cloud Probes

The component list shows a summary of all Cloud Probes that are configured to send data to the Collector or Monitor and the status. The first number indicates the number of Cloud Probes communicating with the Collector or Monitor. The second number in red shows how many of these Cloud Probes are currently not sending traffic. The third number in green shows how many of these Cloud Probes are currently sending traffic.
Click the component name to view component details and statistics for the Cloud Probe service.

Component details and statistics

The following information is provided:

Column	Description
Name	The Cloud Probe name.
Type	The component type (cloud-probe).
Network Loss, Hits	The number of hits successfully processed by the Cloud Probe but not sent to the Collector or Monitor for the current five-minute period. Contact Customer Support if this statistic is always high.
Network Loss, Hits-Last 5 min	The number of hits successfully processed by the Cloud Probe but not sent to the Collector or Monitor for the previous five-minute period.
Last Heartbeat	The last time the Cloud Probe sent a heartbeat message to the Collector or Monitor. Green color means that the Cloud Probe is up and running. Red color means that the Cloud Probe is down. The date and time marker indicates the moment it was disconnected.

Troubleshooting tip

If a Cloud Probe shows a high number of lost hits or if no heartbeat is detected, from the action menu, click Export Cloud Probe Local Statistics and open a ticket with Customer Support. Provide Customer Support with the downloaded .csv statistics file.

To reset the statistics for a Cloud Probe

To view Cloud Probe statistics refreshed in real time, you reset the statistics. Previously collected statistics data will be lost, and you will be able to see the recent statistics refreshed in a real time.

While in the component detail list, select Reset Cloud Probe Network Statistics from the action menu and wait for five minutes for the server to refresh data.

To disassociate a Cloud Probe from a component

While in the component detail list, select Delete Cloud Probe from the context menu.

The system does not entirely delete or uninstall the Cloud Probe instance but only removes its association with the Real User Collector or the Real User Monitor component.

To export Cloud Probe statistics to a comma-separated format (CSV) file

While in the component detail list, select Export Cloud Probe Local Statistics from the context menu.

A .csv file is downloaded to your browser. Attached is a sample Cloud Probe statistics file.