Debugging the Real User Cloud Probe

When you experience problems with the Real User Cloud Probe, the Customer Support representative might ask you to debug the Cloud Probe and send the logs.

Based on the logs data, the Support representative will be able to locate the root cause of the problem.

To run the debug process on Linux

1. Stop the BMC Real User Cloud Probe service.
2. Start the debug mode by running the following command:
   service cloud-probe start debug
3. When debug process completes, stop it by running the following command:
   service cloud-probe stop
4. Start the "BMC Real User Cloud Probe" service to continue working.

To run the debug process on Windows

1. Stop the BMC Real User Cloud Probe service.
2. In the Cloud Probe installation folder, open the cloudprobe folder and run the create_cp_debug.bat file.
3. Run services.msc command and start the "BMC Real User Cloud Probe Debug" service.
4. When debug process completes, stop the "BMC Real User Cloud Probe Debug" service.
5. (Optional) Remove the debug service by running the delete_cp_debug.bat file located in the <InstallDir>\cloudprobe\ folder.
6. Start the "BMC Real User Cloud Probe" service to continue working.