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TEA Agent is not displayed in TEA Agents list

Description: The BMC Synthetic Transaction Execution Adapter (TEA) Agent and host is not displayed in the TEA Agents list in the BMC Application Performance Management Console.

On the BMC Synthetic Transaction Execution Adapter (TEA) Agent computer, the installationDirectory\WorkingFolder\Log\agent.log file shows a warning about a TEA Agent with the same name, such as in the following example:

 

Information
Example
ERROR [ADAPTER_MAIN] Registration: Response code=19999 text=TEA Agent registration failed. Unable to add TEA agent TEA Agent [ID = 0, Name = agent_name, Status = Inactive, Version = 1, Service name = service_name]. Root Cause: TEA Agent registration failed: Another TEA Agent with the same name exists

 

Probable cause: The TEA Agent name already exists in the system. Agent names must be unique.

User response: To change the TEA Agent name, you must uninstall the TEA Agent and then install the agent again.

 

 

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BMC Real End User Experience Monitoring 2.5