Some synthetic results are not displayed in the Real User Analyzer
Cannot see synthetic POST parameters and data for the synthetic URI
Description: Some data cannot be displayed because the synthetic POST parameters are not available in the Real User Analyzer. (For version 2.5.00, query parameters are not enabled.)
Probable cause: The default configuration of the confidentiality policy in the Real User Collector does not collect the parameters for synthetic data.
User response: Configuring-a-confidentiality-policy-for-synthetic-transactions
Partial data or no data is displayed in the Real User Analyzer
Description: Partial data or no data is displayed in the Real User Analyzer.
Probable cause: The computer with the BMC Synthetic Transaction Execution Adapter (TEA) Agent installation is not synchronized with the Real User Collector computer, resulting in data that is dropped because it is detected as in the future or as old data.
User response: Synchronize the BMC Real End User Experience Monitoring Analyzer and Collector, and all TEA Agents, with the same Network Time Protocol (NTP) server.
No data is displayed in the Real User Analyzer or Real User Collector
Description: No data is displayed in the Real User Analyzer or Real User Collector.
Probable cause: The TEA Agent cannot connect to the Collector.
User response: Check the logs for the TEA Agent. The following message in the Agent log file indicates that the Collector connection credentials are invalid:
To change the Collector credentials, update the TEA Agent and enter valid credentials.