2.5.00 enhancements

This section contains information about the enhancements and new features in version 2.5.00 of the BMC Real End User Experience Monitoring and Analytics product.

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Synthetic transaction monitoring offered

You can use the new BMC Synthetic End User Experience Monitoring Plug-in, a separately licensed product, to monitor the performance and reliability of worldwide applications. Synthetic (also called robotic) transactions measure site health based on end-user experience metrics, such as availability, accuracy, and performance. For more information, see BMC-Synthetic-End-User-Experience-Monitoring-overview.

Page detection and metrics improved

The following enhancements provide improved end-user experience monitoring:

Ability to terminate a page when the beacon is processed

You can now choose to terminate a page when the page-render marker is processed or when the timeout period expires, whichever occurs first. For applications with many interactions that trigger HTTP calls after the page has loaded in the browser, a defined page termination enables the Real User Analyzer to more accurately terminate the page. For more information, see Page-detection.

Timeframe parameter requests return metrics relative to latest published data

In earlier releases of the product, the API reported values based on system time. For example, if you requested data for the most recent five-minute period, and your system required two minutes to publish the data, your response contained data for only three minutes. Now, when you specify the timeframe parameter, the Watchpoint Summary Export API returns values relative to the latest published data point, which means that the system will not return empty responses. The file name for the exported data reflects the start and end time of the data it includes, such as truesight-data-watchpoint-summary-2013.09.09.18.30.+0000-2013.09.09.19.00.+0000. In the case of the example file, the query was executed at 19:02, but because of a two-minute delay required to save the data, the file contains summary data from 18:30 to 19:00. 

For more information, see Watchpoint-summary-export-API-request-parameters.

Requests that include Start and End parameters include additional page-level metrics

When you specify the start and end time parameters in a Watchpoint Summary Export API, the resulting CSV spreadsheet now contains the following two metrics. In earlier releases, these metrics appeared in responses to the timeframe request. 

  • x-session-impacted
  • x-session-with-errors

For more information, see Exported-fields-for-latency-metrics.

Session Overview improved and integrated with BMC Application Diagnostics

When analyzing objects on the page, you can drill down to details, by using the View trace details link. When you click the link, the system redirects you to BMC Application Diagnostics. To go from Application Diagnostics to Session Overview, click the View session details button in the Trace Details window. This button opens the Object Overview section of the Session Overview page.

To improve session analysis, the following improvements were implemented in Session Overview:

  • To see the most recent data, you can investigate both completed and in-progress user sessions.
  • In the list of sessions retrieved by the query, you can filter the sessions by their status so that you can work with completed and in-progress sessions separately.
  • When analyzing a session, you can view custom fields for the session and the page.

Performance Analysis page usability improved

The Performance Analysis page now provides tabs that enable you to filter the metrics by performance type, as shown in the following illustration. In addition to a cleaner presentation and organization of the metrics, the page header information now remains viewable as you scroll through the data. For more information, see Format-of-query-results.

pae_improvements-1.png

New latency page metrics available for rich Internet applications

Through the use of browser instrumentation, BMC Real End User Experience Monitoring now provides the following latency page metrics:

  • Cache Fetch 
  • DNS Resolve
  • DOM Completed
  • DOM Content Loaded
  • DOM Loading to Interactive
  • Loaded
  • Page Render Time

For more information, see Latency metrics. 

User tier data integrated with Application View

In the BMC Application Performance Management Console, integration with BMC Application Diagnostics enables the Application View, where you can monitor the health and performance of an application over time. By associating an Application Watchpoint with a BMC Application Diagnostics application, this integration provides valuable User tier information in the Application View.

LDAP authentication and authorization configuration simplified

When configuring your LDAP server to handle account management on the BMC Application Performance Management Console, you can either configure it to authenticate your users, or configure it for group lookup, which enables role authorization. The difference between these configuration options is more obvious, and new warning messages prevent you from inadvertently locking security users out of the system. To view the updated configuration procedure, see Configuring-LDAP-authentication-for-the-Console.

Failed migrations of configuration data no longer affect system stability

When you upgrade BMC Real End User Experience Monitoring, the upgrade process also migrates your system configuration settings. Although migration problems are rare, should they occur, default configuration settings are applied and a message appears that instructs you to contact BMC Customer Support. In earlier versions of the product, default settings were not applied. Not having the default settings could have impacted system stability and prevented you from using the system. For more information, see One-or-more-of-your-configuration-settings-failed-to-migrate.

Cloud Probe administration enhanced and Windows support added

In version 2.5.00, you can install a Real User Cloud Probe agent on a Windows system, enabling you to monitor your .NET applications running under Windows. For supported operating systems, see System-requirements.

You can monitor the traffic statistics from the Cloud Probe instances in the Console. For information, see Monitoring Cloud Probe instances.

For environments with no access to the Real User Collector (running the Real User Cloud Probe agent), configuration of traffic filtering rules and confidentiality policies can be performed through the configuration files.

Centralized time zone configuration available for the Console

You can configure the time zone for the BMC Application Performance Management Console and for all the components.

Extended Reporting enhanced

Extended reporting includes the following improvements:

  • You can create ad-hoc reports on any of the nine performance cubes.
  • BusinessObjects Universe has an improved structure and usability. You can find object names and where objects are located in Extended-Reporting-object-references.
  • Dimension Value Reduction (DVR) threshold for application and user cubes has been increased to 1 million dimension value combinations.

SAP BusinessObjects Business Intelligence Platform 4.0 download licensing change for Extended Reporting

If you plan to implement Extended Reporting, you can download and license SAP BusinessObjects Business Intelligence Platform 4.0 SP4 from the BMC Software Electronic Product Distribution (EPD) page for the BMC Analytics for BSM product.

  • If you do not already have SAP BusinessObjects Business Intelligence Platform installed in your environment, use the version provided by BMC to install it. 
  • If you already have the SAP BusinessObjects Business Intelligence Platform installed in your environment, you must have adequate licensing for both your SAP BusinessObjects Business Intelligence Platform environment and the BMC Analytics for BSM content. 

For more information about licensing, see BMC-Analytics-for-BSM-license-for-BusinessObjects.

Access provided to Real User Analyzer for tenant users

Tenant users can access their Real User Analyzer from the BMC Application Performance Management Console. The following table shows how your BMC Application Performance Management Console user permission maps to your user permission on the Real User Analyzer. For more information, see BMC-Application-Performance-Management-Console-features and Tenant-user-roles-and-permissions.

Related topics

Downloading-the-installation-files

Known-and-corrected-issuesBMC Application Diagnostics 2.5.00 enhancements

 

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