Use the information in this section to understand the primary goals for implementing the BMC Real End User Experience Monitoring and BMC Synthetic End User Experience Monitoring products in your environment. Each major phase of the product lifecycle links to detailed information and procedures to help the users of this system achieve their goals.
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| - Evaluate a new release, service pack, or patch for implementation.
- Learn about enhancements.
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| - Learn about the product's system architecture, key concepts, and usage.
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| - Evaluate system requirements and sizing considerations to make capacity and deployment recommendations.
- Evaluate and plan user permissions, system access, and data and network security.
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| - Prepare systems for installation.
- Download components based on sizing recommendations.
- Install and perform initial setup.
| VM administrator System administrator |
| - Connect to the newly installed components.
- Configure components.
- Provide data to the Console.
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| - Integrate BMC Real End User Monitoring with BMC Application Diagnostics.
- Integrate with other products and technologies.
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| - Monitor the performance and availability of web applications.
- Troubleshoot application, performance, and availability problems.
- Generate reports to ensure SLAs are being met.
- Investigate alerts about performance and availability problems.
- Run historical queries based on exported data.
- Create incidents.
| Operator Application support analyst Application developer |
| - Manage user access, secure the system, and restrict access to data.
- Configure the system components and how they connect to the environment.
- Configure how web application traffic data is captured, manipulated, and stored for monitoring and performance.
- Monitor and manage the system components.
- Create initial Watchpoints and dashboards to monitor key applications.
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| - Export performance data.
- Configure features independent a component's web interface.
- Use data to feed an external device.
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| - Diagnose issues with an upgrade, installation, or configuration of a component.
- Enable logs.
- Contact Support.
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| - Evaluate a service pack or patch for implementation and learn about enhancements.
- Maintain the system components by updating the software.
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