Key concepts
The BMC Real End User Experience Monitoring product provides end user-centric application performance monitoring that helps you stay focused on your customers and your business, no matter where your users are or how your applications are delivered. BMC Real End User Experience Monitoring can be hosted as a service, in your environment (on premises), or in a hybrid environment.
The BMC Synthetic End User Experience Monitoring product determines the health of business applications and measures their response time by running recorded transactions at key locations throughout the enterprise or on the internet. Response time is a key measurement of many customer service level agreements (SLAs).
Together, BMC Real End User Experience Monitoring and BMC Synthetic End User Experience Monitoring serve as the end-user experience management component for the following suites:
BMC Application Management Suite, which supports the expanding requirements of application owners, line-of-business stakeholders, release managers, and IT operations. It includes solutions that support Application Release Automation for faster releases with fewer errors at the lowest cost and Application Performance Management that monitors end-user experience and application performance to proactively maintain service levels and customer satisfaction. For more information, see BMC Application Management Suite.
BMC ProactiveNet Performance Management Suite, which is an integrated platform that combines event management and data analytics (including baselines, abnormality detection, and Root Cause Analysis algorithms) in a single, seamless solution. With event management, you can detect and resolve IT problems proactively before they have an impact on critical IT systems. You can use data analytics to collect metrics data from your infrastructure components to detect abnormalities, predict outages, and provide deep diagnostic information. For more information, see BMC ProactiveNet Performance Management Suite.
The following topics in this section provide a high-level overview of the BMC Real End User Experience Monitoring product and Business Service Management.