Handling encrypted traffic

A web application uses encryption to protect sensitive data that travels between the client and the server. Without the proper deciphering mechanism, the system cannot decrypt the intercepted traffic.

For the system to decipher encrypted traffic, the Security role user uploadscryptographic keys to the Real User Collector and maps them to the particular IP addresses and port numbers.

The following topics provide information and instructions about handling the encrypted traffic:

Note

This information is specific to traffic as it is captured by the Real User Collector on its way into BMC Real End User Experience Monitoring, and not traffic data flowing between the Collector and Analyzer components.

Monitor the flow of encrypted traffic by reviewing the following information:

  • Traffic-capture statistics (the Home page of Real User Collector)
  • Traffic-status analysis (Real User Collector > Administration > Security settings > Key management)

Tip

If the Key management page shows any errors related to encrypted traffic, you can click links to troubleshoot the problem. For example, if you click the n% no key, the system shows a list of IP addresses and port numbers that have been detected but not mapped to cryptographic keys.

Note

If you have enabled the Automatic page reload feature, the Key management page automatically refreshes regularly.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*