System information and licenses

For diagnostic and monitoring purposes, you need basic information about the state of your system. The System information and licenses page in the Analyzer and Collector components shows information about the status of essential services, network parameters, and the software version that the device is running.

If a user with the Security role has enabled the Automatic page reload service, you can use the Start and Stop buttons on this page to start or stop the reload countdown. To make the system refresh data statistics, click Reload now.

You can also download diagnostic and registration files, upload a license file, or report a problem to BMC directly from this page.

Device profile and internal resource usage

The upper part of the System information and licenses page shows full information about the system profile. A display panel also shows the status of the system capture ports.

Device profile and internal resource usage Information

Label	Description
Display panel	The panel shows the status of the device capture ports. This panel is disabled on Real User Analyzer components.
Family	The type of BMC product
ID	The serial number of the device
Model	The model number of the device
Revision	The revision of the device
Crypto accelerator	Indicates whether cryptographic operations are handled locally or by a hardware based accelerator
CPU load average	The average number of processes in the CPU run queue during the last minute
Total session data space (Real User Analyzer components only)	The amount of disk space reserved for storing session data
Used session data space (Real User Analyzer components only)	The amount of disk space currently used to store session data
Total memory available	The amount of RAM on the device
Used memory	The amount of RAM currently used in the system
Total swap space available	The total amount of disk space set aside for virtual memory on the device
Used swap space	The amount of disk space currently used for virtual memory
Last restart	The last time that the device restarted

License Information section

There are different BMC license types that control the capabilities of your device, such as the number of Watchpoints you can have available at one time on a given Real User Analyzer component. The License Information section of the System information and licenses page displays the licenses installed on the device, its installation date, expiry date, and other parameters.

Diagnostics section

The Diagnostics section of the System information and licenses page shows information about how the packet capture, data engine, and other processes work. Each process can be in one of multiple states, including OK and Failed.

Note

In a heavy system load configuration, the system might display Failed for a process because of heavy load on the system. When the system usage is reduced, the message about this state often disappears.

Diagnostic information

Section heading	Label	Description
Packet capture	Life check	Indicates whether the packet capture process is alive
	Memory check	Indicates whether the packet capture process is using unusual amounts of memory
	CPU check	Indicates whether the packet capture process is using an unusual CPU utilization
	Delay check	Indicates whether the packet capture service is still responding
SNMP	Life check	Indicates whether the SNMP process is alive
	Memory check	Indicates whether the SNMP process is using unusual amounts of memory
	CPU check	Indicates whether the SNMP process is using an unusual CPU utilization
Data engine	Input queue boundary	Indicates whether the system is still processing data
	Last process time	Shows the most recent system time that the system processed data
Database (Real User Analyzer components only)	Life check	Indicates whether the database process is alive
	Memory check	Indicates whether the database process is using unusual amounts of memory
	CPU check	Indicates whether the database process is using an unusual CPU utilization
	Connection check	Indicates whether the database is maintaining an unusually high or low number of connections

Network Parameters section

The Network Parameters section of the System information and licenses page shows information about the device network parameters. Network parameters are assigned when the hardware platform is installed in your data center or, in the case of a BMC Virtual Appliance, when the appliance is deployed. You can change network parameters only through the command-line interface (CLI).

Network parameter information

Label	Description
Management interface IP address	IP address of the device's management interface
Default gateway IP address	IP address of the device's default gateway
Management interface MAC address	MAC address of the device's management interface
Capture interface MAC address	MAC address associated with the device's management interface

Version Information section

The Version Information section of the System information and licenses page shows the version number and installation date of the system images installed on this device. Usually, system images include rescue, system1, and system2.

Packet Capture File section

The Packet Capture File section of the System information and licenses page on the Real User Collector provides a link to the tar-zipped archive containing a file that stores all packets seen on the capture ports.