Updating the system using the Console

By using the BMC Application Performance Management Console interface, besides the Console itself, you can update all components configured in it:

  • Real User Analyzer
  • Real User Collector
  • Performance Analytics Engine
  • Real User Monitor

You use the Console component as a single location to update other components at once without the need of updating each of them separately. This applies both to updating the components within one version and upgrading them from one version to another.

Before upgrading the system, review the known and corrected issues on installation and upgrade.

Warning

If you run the product version 2.0.00, BMC strongly recommends that you upgrade the product to version 2.0.01 (Service Pack 1). During the upgrade, update the Console component first, and then — download and install updates for other components.

Notes

BMC recommends that you update all components by using the Console interface, not by using the Analyzer and Collector component interfaces.

BMC Application Management Console does not support updating components with version 1.3 and earlier. You must first update these components to version 2.0.01 (Service Pack 1), by using their web interfaces.

Performance Analytics Engine 2.5 will not work with the Console 2.6. You must update Performance Analytics Engine to the version 2.6 when you are updating the Console to the 2.6 version.

 Users with the Administrator or Security role can obtain and install all necessary update files without contacting a BMC Support representative. These updates can consist of minor and critical code updates or new features for the following update types:

  • Firmware
  • License
  • Geolocation database

This section provides the following information and instructions about updating the system:

Viewing information about system updates

The System Update page shows information about the active system upgrade status and available update packages. You can access this page in the Console interface by clicking System Deployment and then clicking System Update.

Although users can see the information on the System Update page, only the Administrator or Security roles can install the upgrade.

System Update page

ss_upd_page_step_2_download.png

System Update page elements

Element

Description

Update steps

Stages that reflect the update workflow and status. The system highlights the current step of the update process.

Update information

Shows the following information about the updates:

  • Box that contains information and a progress bar for the current task and a dynamic button and text for each step. To activate the step, click the button.
  • Number of updates found for the Console and the components
  • Component groups that the update affects
  • Date and time of the last check for updates
  • Date and time of the last system update

Select Updates table

Shows the available update packages for the Console and components that became available for updating since the last update. Use this table to define which update packages to install.

Select Component Groups section

Shows component groups available for update. Use this section to define which components to update.

Component group overview

When you click the link in the component group, you can see the following information about components that this group contains:

  • Component name
  • Current and suggested version for the component
  • Component update status

Related topics

Installing system updates in the Analyzer and Collector components
Updating-the-geolocation-database

 

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