Business value
This topic describes the business value of the product in terms of the challenges that you face, and how the product enables you to be successful with your application operations.
Business challenge
To improve end-user satisfaction, line-of-business owners, CIOs and IT managers, IT and applications operators, and application developers must prevent application outages and slowdowns and exceed service-level objectives and expectations.
To achieve your end-user satisfaction improvement, understanding the end-user experience of your applications also helps.
The BMC Real End User Experience Monitoring solution
BMC Real End User Experience Monitoring adds a critical dimension to application operations, enabling you to detect and isolate end-user performance issues before they negatively affect business reputation and revenue.
This solution provides:
- Global visibility into application performance — Eliminate "blind spots" by accurately measuring real-time performance and filtering data to ensure that you have all the information that you need — without unnecessary noise.
- Automated end-user forensic analysis — Combine maximum visibility into user experience with deep session analysis to enable rapid and precise problem detection, prioritization, and isolation.
- Real-time change impact analysis — Prevent end-user performance issues resulting from application and infrastructure changes.
- End-to-end application-performance monitoring — Detect problems as soon as a single user experiences them — and capture all the diagnostic data necessary to drive rapid problem isolation and resolution — for all application architectures.
- Rapid time-to-value — See results within hours with this fast and easy-to-deploy solution.
With this solution, you will:
- Exceed service levels and avoid costly, reputation-damaging application slowdowns and outages through improved real-time visibility into end-user performance.
- Ensure reliable, high-performing applications by detecting problems 90 percent faster and properly prioritizing and quickly isolating the root cause of issues, based on service levels and affected users.
- Support business needs for new applications, releases, and technology changes by understanding the impact of these changes on the end-user experience.
- Reduce costs and restore services faster by automating manual processes and reducing the time spent on problem isolation by 80 percent.
- Achieve rapid return-on-investment with this scalable, easy-to-deploy solution that produces substantial results in less than a day.
Components deliver added value
The following topics describe components that deliver additional product value:
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