Downloading the installation files

This topic explains how to obtain the BMC Real End User Experience Monitoriing files for installation and documentation.

• • To download the BMC Real End User Experience Monitoring and Analytics installation files
  • To download Real User Cloud Probe installation files
  • Where to go from here

The product files that you download from the BMC Electronic Product Distribution (EPD) website might contain patches listed on the product Customer Support web page. If the EPD page shows that a patch is included, you do not need to obtain that patch separately. 

To download the BMC Real End User Experience Monitoring and Analytics installation files

1. Create a directory in which to place the downloaded files.

   Note

   On Microsoft Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image must not be in a directory deeper than two levels into the directory structure.

2. Go to http://www.bmc.com/available/epd.html.
3. At the logon prompt, enter your user ID and password, and click Submit.
4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, proceed to step 6.
6. Verify that the correct profile is displayed for your download purpose, and select the Licensed Products tab.
7. Expand BMC Real End User Experience Monitoring and Analytics to show the available versions.
8. Expand BMC Real End User Experience Monitoring and Analytics 2.0.00 for the appropriate platform and language to show the downloadable files. 
9. Select the check boxes next to the files and documents that you want to download. For each component, choose one installation distribution format: ISO image files or Open Virtualization Format (OVF) template files (which are packaged in the VMDK archive file). For additional information about the installation distribution files, see Sizing-considerations. For information about the components that you install, see Architecture.
10. Click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection is dropped.
       This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.

To download Real User Cloud Probe installation files

1. Log on to the virtual machine as root.
2. Download the installation utility, cloud_probe_ins_<buildDate>.tar.gz, for the Real User Cloud Probe.
3. At a command prompt, unzip the installation utility by using the following command:
   tar -xzvf cloud_probe_ins_<buildDate>.tar.gz

Where to go from here

Installation-process-overview