Incident-detection rules
Incident-detection rules determine how the system detects, analyzes, and notifies you about problems (incidents) in your web traffic.
BMC Real End User Experience Monitoring provides the following types of incident-detection rules:
Incident-detection rule types
Type | Description |
|---|---|
| Performance rules cause the system to declare incidents when it detects an abnormal number of pages violating service level thresholds (SLTs).\ Performance rules can be configured only for page Watchpoints. |
| Availability rules cause the system to declare incidents when it detects an abnormally high percentage of requests with errors. You can specify which errors the system monitors for incidents. |
| Volume rules cause the system to declare incidents when it detects an abnormally high number of requests. |
Availability
The Incident detection page of the Real User Analyzer (on the Administration tab, point to Threshold and problem detection and click Incident detection) shows how many incident-detection rules of each type are configured for every Watchpoint.
Incident detection overview
For every Watchpoint, you can specify the following information:
- How the system identifies normal and abnormal behavior in your web traffic
- When the system declares an incident
- When the system notifies you that a critical incident has occurred (does not apply to regular incidents)
- How the system correlates incident data with traffic properties to identify the root cause of an incident
Related topics