Navigating the BMC ProactiveNet Operations Console

Use the navigation pane's drawers and navigation trees within each drawer to group and select the objects displayed in the Operations Console. Use the view pane to view events and information related to each object. Use the smart icons in the toolbar in the Operations Console to switch between different views.

The following figure shows the default view in the BMC ProactiveNet Operations Console and the major areas within this console.

BMC ProactiveNet Operations Console

You can change the order of the tabs within the Details Notebook by dragging and dropping a tab to the required location within the Details Notebook.

The following sections describe the areas of the console:

Navigation tree

The navigation tree shows an at-a-glance synopsis of the events and views. Event and component folders are displayed in a hierarchical manner in the navigation tree.
The folders displayed in the navigation tree are divided into the following categories:

Global: When you create a folder under this node, all BMC ProactiveNet users can view and access that folder.

My Folders: When you create a folder under this node, only you can view and access that folder.

Folder and Component views are used as containers for groups, devices, and services. They are access control aware. Folders that contain monitor groups and devices are filtered based on the access control list in the CIs that the monitors and devices are associated with.

To further organize your display, you can add event and component folders, including folders for configuration items (CIs) associated with a service model, beneath these top-level folders, depending on your permissions.

Event and component folders

Event and component folders enable you to organize cells and collectors to make event displays meaningful for operators. For example, you might create an event folder for collectors that gather database warning events and allow only operators that are database administrators access to that event folder.

Events and components can be grouped in the following ways:

Event folders
Event collectors
Component folders

Event folders

An event folder is a grouping of collectors that shows the relationship of events or abnormalities through the hierarchy of the navigation tree. Administrators define event folders and associate them with one or more collectors. Each level of the collector is shown as a node under the event folder. An event list is associated with the lowest level nodes of an event folder. The parent level of an event folder represents all the events or abnormalities associated with the collectors.

Event collectors

vent collectors gather events for display in an event list. They provide operators with meaningful groups of events or abnormalities and show relationship through the hierarchy of the nodes in the navigation tree. To access the event list for a collector, operators click the collector node in the navigation tree.

Event collectors are dynamic or static. Nodes for dynamic collectors appear or disappear from the navigation tree based on whether events that meet the collectors' criteria are present or not. Nodes for static collectors remain in the navigation tree whether events are present or not.

Component folders

A component folder is a grouping of groups, services, or devices from several event lists (collectors) that shows the relationship of groups, services, or devices through the hierarchy of the navigation tree. Administrators define component folders and associate them with one or more groups, services, or devices. Each level of the component folder is shown as a node under the parent component folder. An event list is associated with the lowest level nodes of a component folder. The parent level of a component folder represents all the events associated with the groups, services, or devices.

Operations console views

The following table describes the views provided by the Operations Console. Different views are available, depending on what object is selected in the navigation tree. Each view is accessed by clicking the associated button on the Operations Console toolbar. If a view is not available for the object that is selected in the navigation tree, the button for that view will not be displayed in the Operations Console toolbar.

View	Description	Toolbar button
Event	Event view displays all events in an event list. This is the default view for all objects. Use the Event view to check the details of events and to address events which highlight incorrect state. Probable Cause Analysis will help on identifying the event which could be the probable cause of the event specified. An event could be assigned to other users, who can acknowledge, take ownership, fix the problem and close the event. You can also address the incorrect condition by invoking remote actions and local actions. The Graph view helps check the impacting service and you can cross-launch to Impact Model Designer, Service Level Manager and Product Catalog in ITSM. You can display an Event view for: Event collectors Abnormalities Services Groups Devices Monitors
Tile	Tile view displays an encapsulated view of event metrics for the components that are being monitored in your environment. Use the Tile view to obtain a dashboard summary of event activity. You can display a Tile view for: Event collectors Services Groups Devices
Canvas	Canvas view allows you to you create a graphical representation of the components that are being monitored in your environment. The components are represented by objects that can be placed on a background image. The objects can be graphics, such as images or connectors, or metrics information represented in a tile. You can create and display a Canvas view for: Event collectors Services Groups Devices
Tree/Graph	Tree/Graph view displays information for a selected object as a tree representing the hierarchy of the object. The tree view is available for groups and services. Tree view can be used to get a real-time, interactive visualization of the event status and other details of the selected group/service. In the Group hyperbolic tree the entire group hierarchy and devices are visible on a hyperbolic pane which is mapped to a circular display region. Service tree is applicable only for the selected service. If a service is selected in the navigation tree, this view displays a graphical representation of the configuration items (CIs) in the service model and shows how those CIs relate to each other. Use the Graph view to monitor events for published service models that represent your business services. You can display a Tree/Graph view for: Services Groups
Grid	Grid view displays information for the selected object in a tabular format. Grid view can be used to view the event status and other details of the selected object as the tabular representation of the objects will have drill-down links to granular details through graphs, views and so on. You can display a Grid view for: Abnormalities Groups Devices Monitors
Chart	The Chart view in the Operations Console lets you create graphs that show the performance metrics over a specified period of time. You can display the Chart view when you select an object in one of the following nodes in the navigation tree: Pods Compute Pools Network Containers Devices Groups Services

The view stays the same until you select a different view. The only exception is if the selected view is not available for a particular object type. In this case, the Operations Console changes to a view that is defined for that object type.
However, you can enable a configuration option that allows the view to be changed automatically. When this option is enabled, the Operations Console automatically switches to the default view defined for the object type that you select in the navigation tree. You can continue to use the toolbar buttons to manually change the view with this option enabled. For information about how to enable this option, see Configuring the BMC ProactiveNet Operations Console to automatically switch views in the BMC ProactiveNet 9.5 online documentation portal.

Object type	Default view
Abormalities	Event view
Devices folder	Grid view
Devices	Grid view
Event Collectors folder	Event view
Event collectors	Event view
Groups folder	Grid view
Group	Grid view
Services folder	Tile view
Configuration item (CI)	Graph view
Component folder	Tile view

If you have integrated BMC ProactiveNet with BMC Cloud Lifecycle Management (CLM), additional nodes and objects are displayed in the navigation tree of the Operations Console. The following table lists the default views for the cloud object types.

Object type	Default view
Cloud resources	Multiple pane view
Locations	Heat Map view
Network containers	Heat Map view
Compute pools	Heat Map view
Service offerings	Heat Map view

Note

The view changes only if you select an object of a different type in the navigation tree. The view does not change if you select objects of the same type.

For more information, see Introducing the Introducing the BMC ProactiveNet Operations Console in the BMC ProactiveNet 9.5 online documentation portal.