Product overview
As an administrator, you must ensure that the infrastructure is always up and running with maximum efficiency. BMC Helix Operations Management and TrueSight Operations Management help you achieve this goal by providing tools to monitor your environment. You need to collect data about your environment to be able to understand its health. For example, you are monitoring a synthetic environment, to ensure that it is up and running all the time, you collect metrics that inform you about the health of your environment. By monitoring this information, you will be able to proactively resolve an issue even before it occurs.
PATROL Agent and knowledge modules (KMs) are used to collect data in BMC Helix Operations Management and TrueSight Operations Management. A KM is a data collector that also contains monitoring logic. PATROL Agent provides infrastructure to KMs to collect data.
The following image shows how PATROL Agent and KMs help BMC Helix Operations Management in collecting data for monitoring:
After you install KMs and PATROL Agent, you configure monitor policies. When these policies are enabled, data collection starts. The collected data is shown on the Devices page in BMC Helix Operations Management and TrueSight Operations Management.
PATROL for Synthetic Monitoring enables you to collect information related to the health of web-based applications using attributes such as availability, performance, execution time, response time, and so on. Use this information to predict application health and user experience by identifying problematic transactions in your applications and taking preventive actions to ensure that your applications are always up and running. The KM enables you to manage the performance and reliability of your applications by monitoring their performance and functional behavior.
PATROL for Synthetic Monitoring enables you to collect information related to web-based applications' health using several attributes. You can collect the following attributes to monitor your applications:
- Accuracy–Monitor the accuracy of your web application by validating various entities, such as its content and title.
- Availability–Monitor the availability of your web application to make sure that it is up and running.
- Execution time–Monitor the time it takes to complete an operation. This also helps you identify problematic transactions that take longer than the intended time.
- Performance–When you monitor your web application and gain insights into issues before they occur, you proactively take preventive measures to resolve them. This helps you achieve improved application performance and better user experience.
- Response time–Monitor the time a server takes to respond to a URL request.
The following video (4:24) provides you an overview of the monitoring process by using PATROL for Synthetic Monitoring:
User roles
User Role | Product goal |
|---|---|
| Learn and understand the product |
IT Operation users | View all data in the system |
Technology Specialists |
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Solution Administrators |
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Product features
The PATROL for Synthetic Monitoring provides these capabilities for addressing the following business goals:
Features | Capabilities |
|---|---|
Monitoring | Monitor the performance of the following:
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Creating filters for monitoring |
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Viewing performance graphs | View graphs created using the monitor type's Key Performance Indicators (KPI). By using the graphing options, you can dynamically change the metric or other graph data. Graph data can be viewed hourly, weekly, monthly, and quarterly. |
Viewing events | View intelligent events on the selected attributes and for the selected duration. PATROL Agent events that are associated with monitors are also considered intelligent events. |
