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JCo problems impact data collection

Various problems in the SAP Java Connector (JCo) impact the data collection from the SAP environment, and BMC PATROL for SAP Solution Manager fails to discover the various SAP components and to retrieve SAP metrics.

The first step in troubleshooting JCo problems is to activate a JCo debug trace, usually upon request from BMC Support.

To turn on debug tracing for the SAP Java Connector

  1. Through the pconfig utility, locate the /SSM/SYSTEMS/ javaExecuteArguments variable (described on page 56) and add the following Java argument within the variable value:
    -Djco.trace_level=10
  2. Restart the PATROL Agent.
  3. Restart the Java Data Collector, as described in Stopping and starting the Java Data Collector.

 

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BMC PATROL for SAP Solution Manager 2.1