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Uninstalling the product

You must use the same version of the installation utility that you used to install BMC PATROL for SAP Solution Manager to uninstall the product. Use the installation utility in the uninstall mode to uninstall BMC PATROL for SAP Solution Manager from your system. If you use a different version of the installation program to uninstall, you might remove files needed to perform uninstallation of other BMC products.

Warning

Note

Before you can uninstall PATROL products, you might need to stop any PATROL processes that are running on the computers where you want to uninstall PATROL. For information about stopping PATROL processes, refer to the following documentation:

To uninstall individual products

  1. Launch the installation utility in uninstall mode, using the appropriate method for your operating system:The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.
  2. In the Welcome window, click Next.
  3. Select the installation directory from which you want to remove a product, and click Next.
  4. Select the product or products that you want to uninstall, and click Next.
  5. Review your selections and click Uninstall.

After the uninstallation is complete, a window is displayed that confirms whether the uninstallation was successful.

Warning

Note

The dynamic KMs that were created for the display of CCMS parameters are not removed during the uninstallation process. You must manually delete all .km files that begin with SSM_DPARAM from PATROL_HOME/lib/knowledge.

Before you can begin using the product, you must configure a connection to the systems that you want to monitor. Also, you must load the installed KMs into the PATROL Console. For more information, see Configuring-after-installation.

 

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BMC PATROL for SAP Solution Manager 2.1