Support for third-party products
To receive full support for a BMC product, you must have that product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy.
Before installing BMC PATROL for SAP HANA, verify that the installation requirements listed in the following table are met:
System requirements for installing BMC PATROL for SAP HANA
| | |
|---|
Supported SAP HANA versions | SAP HANA 2.0 SPS 03, 04, and 05 | |
| - For BMC Helix Operations Management:
- PATROL Agent version: 20.08 and above
- PATROL Installation Utility version: 20.02 and above
- For TrueSight Operations Management:
- PATROL Agent version: 11.3 and above
- PATROL Installation Utility version: 11.3 and above
| |
TrueSight Operations Management | | |
| - Microsoft Windows Server 2019, x86_64
- Microsoft Windows Server 2016, x86_64
- Microsoft Windows Server 2012, R2 x86_64
- Microsoft Windows Server 2012, x86_64
| |
- Red Hat Enterprise Linux 8.x, x86_64
- Red Hat Enterprise Linux 7.x, x86_64
| |
Note
BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.
BMC products should work fine with minor updates to these supported operating systems. For assistance, please contact BMC Customer Support.
Java requirements
It is recommended to use Oracle Java version 1.8 for BMC PATROL for SAP HANA on the PATROL Agent computer.
Note
If the Java path which is used to run PATROL for SAP HANA Java external Collector is different from the default Java path defined by the host computer's system variables, update the Java path settings. For more information, see SAP HANA Direct connection setup.