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Upgrading without saving KM customizations

 If you do not want to save any customizations of .km files, PSL code, alarm thresholds, or events, you can simply install the later version of BMC PATROL for Remedy AR Server over your earlier version after moving or deleting BMC PATROL for Remedy AR Server files from the PATROL_CACHE. See Installing section for instructions.

Warning

Note

Customizations applied using BMC PATROL Configuration Manager or operator overrides are automatically saved in the agent configuration database. They will take effect automatically unless the parameter name or application name has changed. In either of those cases, you must reapply the customizations.

 

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BMC PATROL for Remedy AR Server 2.0