Preparing system information for Customer Support

System configuration

To describe your configuration, answer the following questions:The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.
For remote database connections, which of the following configurations are used between the KM agent operating system and the remote database operating system:

General information

Before contacting Customer Support, gather the following general information .

Login to the host machine with the Patrol OS Account and execute the following commands to get the command output:

For any case related to a collector or parameter specific case:

• Collect the debug information for the respective collector.
• Save screenshots if the parameters or collectors are in an alarm state.
• If there is no PATROL Console available in the environment:
  dump_hist –param_noreg <parameter name> -annotate >/tmp/dump_hist.txt

PCM Rule sets for instance configuration

For troubleshooting instance configuration issues via the PCM Rule Sets, collect the following information:

1. Patrol Agent version
2. Pconfig file output  

Tools

The following tools are installed with the PostgreSQL KM in the following location: ~Patrol3/pgrkm/

PostreSQL database environment validation tool

The ConfigTest tool validates the connection details from a command line interface.

Windows OS connectivity tool

The WMIConnectivityTest tool validates the remote connection from a Windows machine (agent host) to a remote Windows machine (PostgreSQL database host).

This tool requiresthe following details:

• File Location:  The path to the tablespace location or any other location.
• Host/IP: The host name where the PostgreSQL is running.
• Username: The PostgreSQL database user name.
• Password: The PostgreSQL database user password

The tool will print one of the following values for the connection status: