Troubleshooting information to give support
Before contacting BMC Software Customer Support, perform the following tasks:
Describing your configuration
To describe your configuration, answer the following questions:
- What version of the KM are you installing?
- Is it a new installation or an upgrade of an existing installation?
- What is the version of WebLogic Server in use?
- What is the version and type of the operating system of the WebLogic host machine?
- What version of PATROL Agent is being used?
- What type of PATROL Console is being used (NT, UNIX)?
- Have you been able to start the WebLogic Admin console using the same login parameters as in the WebLogic KM registration screen?
- Is the WebLogic Admin server instance up and running?
- Has the KM been installed on both the PATROL Console machine and the WebLogic Admin server?
Verifying permissions
Ensure that the following permission requirements are met:
- PATROL account must have recursive read and execute access to the entire WebLogic and JDK installation trees, that is, $WL_HOME and $JAVA_HOME.
- Local WebLogic Administrator OS Account must have recursive read, write and execute access to the $PATROL_HOME/../srp directory.
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