System requirements

Before installing the product, verify that the target computers meet the requirements listed in the following table. This section provides release-specific information about requirements and supported resources for the PATROL for Oracle Enterprise Database product.

To obtain complete compatibility information for PATROL for Oracle Enterprise Database, access the BMC Solution and Product Availability and Compatibility Utility.

Support for third-party products

To receive full support for a BMC product, you must have that product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy.

This table lists the supported resources for the PATROL for Oracle Enterprise Database product.

Resource

Resource

Comments

Oracle database version

  • 19c
  • 18c

BMC recommends to use the latest Oracle Database JDBC driver (ojdbc8.jar) and to use the latest security fix available for the monitored Oracle Database.

Default driver path: /Patrol3/koekm/lib/ojdbc8.jar

TrueSight Operations Management

11.x

If you are using TrueSight Operations Management 11.3.04, apply the 11.3.04.000.002 (HF#2) (or latest) hotfix. For more information, see Pre-requisite.

BMC Helix Operations Management


The KM is supported in BMC Helix Operations Management.

Operating systems

  • Microsoft Windows Server 2019, x86_64
  • Microsoft Windows Server 2012, x86_64
  • Microsoft Windows Server 2016, x86_64


  • Red Hat Enterprise Linux 9.x, x86_64
  • Red Hat Enterprise Linux 8.x, x86_64
  • Red Hat Enterprise Linux 7.x, x86_64


  • HP-UX 11i 31 (B11.31), 64-bit, Itanium 2
  • Oracle Solaris 11.x
  • IBM® AIX® 7.x, 64-bit hardware, 64-bit kernel, 64-bit ABI


PATROL products

  • For BMC Helix Operations Management:
    • PATROL Agent version: 20.08 and above
    • PATROL Installation Utility version: 20.02 and above
  • For TrueSight Operations Management:
    • PATROL Agent version: 11.3 and above
    • PATROL Installation Utility version: 11.3 and above


Java Runtime Environment (JRE)

Supports any of the following Java versions:

  • Oracle Java 8.x and later
  • OpenJDK 8.x and later
  • JDK 23.x
  • Adoptium Eclipse Temurin 23.x

Note: For the latest announcement on BMC’s Java Support policies for TrueSight monitoring solutions, see Java support for TrueSight monitoring solutions image-2025-1-17_13-3-5.png


Remote monitoring

You can monitor Oracle database server remotely from a computer where PATROL Agent and PATROL for Oracle Enterprise Database are installed. 

Make sure that database port is open to communicate with the PATROL Agent.


Related topics

Planning

Installing

 

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