Writer instructions | |
|---|---|
Page title | For most spaces, this page must be titled Space announcements. For spaces with localized content, this page must be titled Space announcements l10n. |
Purpose | Provide an announcement banner on every page of your space. |
Location | Move this page outside of your home branch. |
Guidelines | |
Preparing system information for Customer Support
To assist BMC Customer Support, collect as much of the following applicable information as possible. This information will help a customer support representative understand the system configuration you are working with, and can expedite a solution.
System configuration
To describe your configuration, answer the following questions:The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.
Oracle permissions
Answer the following questions about the user permissions:The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.
General information
Before contacting Customer Support, gather the following general information .
Login to the host machine with the PATROL OS Account and execute the following commands to get the command output:
For any case related to a collector or parameter specific case:
- Collect the debug information for the respective collector.
- Save screenshots if the parameters or collectors are in an alarm state.
If there is no PATROL console available in the environment, you can use the following command to see if a parameter is collecting data at the Patrol Agent level:
dump_hist –param_noreg <parameter name in proper case> -annotate >/tmp/dump_hist.txt
PCM Rule sets for instance configuration
For troubleshooting instance configuration issues via the PCM Rule Sets, collect the following information:
- Patrol Agent version
- Pconfig file output
- BatchConfig<port_no>.log file (located at ../ Patrol3/oracle/conf)