Troubleshooting

This topic describes how to troubleshoot issues for BMC PATROL for OpenStack.

 For more information about known issues, see Known-and-corrected-issues.

 

Enabling debug

If you encounter certain problems using this KM, to help BMC Support resolve the issue, enable the debug.

To turn debugging on/off

  1. Access the  /DKR/DEBUG  pconfig variable.
  2. Set this variable to 1 to enable the debug, or 0 to disable.

The log file is located at the %patrol_home%\OpenStack\log directory. The log file name is <PATROLAgentname>-<Port>-OpenStackHostname>-<Port>-OpenStackCollector.log. By default, the maximum size of the log file is 10 MB.

 

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