Troubleshooting

This section provides information about issues and instructions for how to resolve or work around the issues.

Setting general debugging options

To enable debugging, in BMC ProactiveNet Central Monitoring Administration, perform the following steps:

  1. Log in to Central Monitoring Administration. On the All Monitoring policies page, select an existing policy, for which you want to enable debugging, and click Edit ico_edit.png.
  2. On the Monitor Policy Configuration page, select the Monitor Configuration check box.
  3. On the Monitoring Configuration page, select an existing policy for which you want to enable debugging and click Edit ico_edit.png.
  4. Expand KM admin tab and select Data collection logging check box.
    This enables data collection logging of the selected policy. The logs are saved in the .../Patrol3/log directory, the PATROL Agent log directory. The BMC PATROL for MongoDB log files are prefixed with PLB.

For information about troubleshooting issues in BMC ProactiveNet, see Troubleshooting.

 

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