4.7.00.02: BMC PATROL Knowledge Module for Microsoft Windows Operating System

The BMC PATROL Knowledge Module (KM) for Microsoft Windows 4.7.00.02 patch corrects issues reported in earlier versions of BMC PATROL KM for Microsoft Windows. For more information about issue corrected in this patch, see Known-and-corrected-issues. 

This topic provides instructions for downloading and installing the patch. 

• Updates in the 4.7.00.02 patch
• Downloading the patch and installation utility
• Installing the patch

Updates in the 4.7.00.02 patch

The BMC PATROL Knowledge Module (KM) for Microsoft Windows Operating System 4.7.00.02 patch includes the following updates:

• System Cache Resident Bytes (MEMmemSystemCacheResidentBytes) parameter has been added in this patch. For more details, see System-Cache-Resident-Bytes-MEMmemSystemCacheResidentBytes.
• MEMmemCacheBytes parameter has been updated to be activated automatically after BMC PATROL KM for Microsoft Windows Operating System has been loaded on PATROL Agent. For more information about the parameter, see Cache-Bytes-MEMmemCacheBytes.
• After applying the patch, you can add the override flag to override or ignore the MonitorManualService global configuration variable. This flag can be added at individual service instance level. You must add the flag at the tenth bit of the SvcConfigVars variable. To enable manual startup type service set the tenth bit to 1. To disable monitoring, disable the flag. For more information and example, see /ServiceMonitoring/ServiceList/ServiceName/SvcConfigVars configuration variable at  PATROL-KM-for-Microsoft-Windows-OS-configuration-variables

Downloading the patch and installation utility

This section provides the information that you need to download and install the patch from the BMC Electronic Product Distribution (EPD) website.

To download the patch and installation utility from the EPD website

1. Create a directory in which to place the downloaded files.
   
   

   Note

   On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

2. Go to http://www.bmc.com/available/epd.html.
3. At the logon prompt, enter your user ID and password, and click Submit.
4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
6. Verify that the correct profile is displayed for your download purpose.
7. You can download the installation utility and the product patch using either of the following methods:
   • Using Component View
   • Using License Products View

Using Component View

1. In the Filter Products: field, type BMC PATROL Installation Utility.
2. Click Go.
3. In the right pane, click BMC PATROL Installation Utility.
4. In the Version: list, select 9.5.00, and click Go.

5. In the Products tab, based on the operating system, select the check box next to the files.
   
   

   Link title	Actual file name
   BMC PATROL Installation Utility Version 9.5.00 - Windows Only	ins_WINDOWS_9500.zip
   BMC PATROL Installation Utility Version 9.5.00 - All UNIX/LINUX	ins_ALL_9500.tar

6. To download the selected files, click Download (FTP) or Download Manager:
   • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
   • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
     This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
7. Click <<Back to Product List.
8. In the Filter Products: field, type BMC PATROL for Microsoft Windows.
9. Click Go.
10. In the right pane, click BMC PATROL for Microsoft Windows.
11. In the Version: list, select 4.7.00, and click Go.

12. In the Patches tab, based on the operating system, select the check box next to the files.
     

    Link title	Actual file name	Platform
    BMC PATROL Knowledge Module for Microsoft Windows Operating System v4.7.00.02 Patch	pwk_ALL_470002.tar	All Platforms
    BMC PATROL for Knowledge Module for Microsoft Windows Operating System v4.7.00.02 Patch	pwk_ALL_470002.zip	Microsoft Windows/NT

13. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
14. Complete the installation procedure described in the Installing the patch section.

Using Licensed Products View

1. Click Go To Licensed Products View.
2. Locate BMC Performance Manager for Servers and expand its entries to show the available version numbers.
3. Expand BMC Performance Manager for Servers 3.4.00 to show the available components.
4. Expand BMC PATROL Installation Utility 9.5.00 to show the available files.

5. Select the check box next to the files, based on the appropriate platforms.
   
   

   Link title	Actual file name
   BMC PATROL Installation Utility Version 9.5.00 - Windows Only	ins_WINDOWS_9500.zip
   BMC PATROL Installation Utility Version 9.5.00 - All UNIX/LINUX	ins_ALL_9500.tar

6. To download the selected files, click Download (FTP) or Download Manager:
   • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
   • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
     This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
7. Click Product Patches tab.
8. In the Product Patches tab, expand BMC Performance Manager for Servers and expand its entries to show the available version numbers.
9. Expand BMC Performance Manager for Servers 3.4.00 to show the available components.
10. Expand the BMC PATROL for Microsoft Windows component to show the available files.

11. Select the check box next to the patches, based on the appropriate platform.
    
    

    Link title	Actual file name	Platform
    BMC PATROL Knowledge Module for Microsoft Windows Operating System v4.7.00.02 Patch	pwk_ALL_470002.tar	All Platforms
    BMC PATROL Knowledge Module for Microsoft Windows Operating System v4.7.00.02 Patch	pwk_ALL_470002.zip	Microsoft Windows/NT

12. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
13. Complete the installation procedure described in the Installing the patch section.

Installing the patch

Before you begin

You must install the patch on the following computers:

• Hosts that are running the PATROL Agent
• Hosts that are running the PATROL Console

Before you install the patch, complete the following steps:

1. Stop the PATROL Agent.
2. Back up the PATROL_CACHE directory.
3. Delete all BMC PATROL for UNIX and Linux files from the PATROL_CACHE directory.
4. Back up the PATROL_HOME/lib/knowledge and PATROL_HOME/lib/psl directories.

To install the BMC PATROL for Microsoft Windows 4.7.00.02 patch

1. Extract the installation utility for your operating system as appropriate:
   • For Windows, double-click ins_WINDOWS_9500.zip.
   • For UNIX, enter tar -xvf ins_ALL_9500.tar.
     
     The contents of the files are extracted into the bmc_products subdirectory.
2. Extract the patch files for your operating system as appropriate:
   • For Windows, double-click pwk_ALL_470002.zip.
   • For UNIX, enter tar -xvf pwk_ALL_470002.tar.
     
     The contents of the files are extracted into the bmc_products subdirectory. 
3. From the bmc_products directory, run the installation utility as appropriate for your operating system:
   • For Windows, double-click setup.exe.
   • For UNIX, run setup.sh.
4. Follow the on-screen instructions until the Select Type of Installation page is displayed.
5. On the Select Type of Installation page, select Custom.
6. On the Select System Roles page, select the following system role:
   • Computers hosting a PATROL Agent - Managed System
   • Computers hosting any PATROL Console - Console Systems
7. On the Select Products and Components to Install page, select PATROL Knowledge Module for Microsoft Windows Operating System - Patch 4.7.00.02.

8. Follow the on-screen instructions to complete the installation.
    

   After you complete the installation steps, you can delete the temporary directory and its contents.