2.2.00.01: Patch 1 for BMC PATROL Wizard for Microsoft Performance Monitor and WMI

The BMC PATROL Wizard for Microsoft Performance Monitor and WMI v2.2.00.01 patch corrects an issue reported in earlier versions of BMC PATROL Wizard for Microsoft Performance Monitor and WMI. For more information about the issue corrected in this patch, see Known-and-corrected-issues.

This topic provides instructions for downloading and installing the patch. 

Downloading the patch and installation utility

This section provides the information that you need to download and install the patch from the BMC Electronic Product Distribution (EPD) website.

To download the patch and installation utility from the EPD website

  1. Create a directory in which to place the downloaded files.

    Note

    On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

  2. Go to http://www.bmc.com/available/epd.html.
  3. At the logon prompt, enter your user ID and password, and click Submit.
  4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
  6. Verify that the correct profile is displayed for your download purpose.
  7. You can download the installation utility and the product patch using either of the following methods:
Using Component View
  1. In the Filter Products: field, type BMC PATROL Installation Utility.
  2. Click Go.
  3. In the right pane, click BMC PATROL Installation Utility.
  4. In the Version: list, select 9.5.00, and click Go.

  5. In the Products tab, based on the operating system, select the check box next to the files.

    Link title

    Actual file name

    BMC PATROL Installation Utility Version 9.5.00 - Windows Only

    ins_WINDOWS_9500.zip

    BMC PATROL Installation Utility Version 9.5.00 - All UNIX/LINUX

    ins_ALL_9500.tar

  6. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  7. Click <<Back to Product List.
  8. In the Filter Products: field, type BMC PATROL for Microsoft Windows.
  9. Click Go.
  10. In the right pane, click BMC PATROL for Microsoft Windows.
  11. In the Version: list, select 4.7.00, and click Go.

  12. In the Patches tab, based on the operating system, select the check box next to the files.
     

    Link title

    Actual file name

    Platform

    BMC PATROL Wizard for Microsoft Performance Monitor and WMI v2.2.00.01 Patch

    pct_ALL_220001.tar

    All Platforms

    BMC PATROL Wizard for Microsoft Performance Monitor and WMI v2.2.00.01 Patch

    pct_ALL_220001.zip

    Microsoft Windows/NT

  13. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  14. Complete the installation procedure described in the Installing the patch section.
Using Licensed Products View
  1. Click Go To Licensed Products View.
  2. Locate BMC Performance Manager for Servers and expand its entries to show the available version numbers.
  3. Expand BMC Performance Manager for Servers 3.4.00 to show the available components.
  4. Expand BMC PATROL Installation Utility 9.5.00 to show the available files.

  5. Select the check box next to the files, based on the appropriate platforms.

    Link title

    Actual file name

    BMC PATROL Installation Utility Version 9.5.00 - Windows Only

    ins_WINDOWS_9500.zip

    BMC PATROL Installation Utility Version 9.5.00 - All UNIX/LINUX

    ins_ALL_9500.tar

  6. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  7. Click Product Patches tab.
  8. In the Product Patches tab, expand BMC Performance Manager for Servers and expand its entries to show the available version numbers.
  9. Expand BMC Performance Manager for Servers 3.4.00 to show the available components.
  10. Expand the BMC PATROL for Microsoft Windows component to show the available files.

  11. Select the check box next to the patches, based on the appropriate platform.

    Link title

    Actual file name

    Platform

    BMC PATROL Wizard for Microsoft Performance Monitor and WMI v2.2.00.01 Patch

    pct_ALL_220001.tar

    All Platforms

    BMC PATROL Wizard for Microsoft Performance Monitor and WMI v2.2.00.01 Patch

    pct_ALL_220001.zip

    Microsoft Windows/NT

  12. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  13. Complete the installation procedure described in the Installing the patch section.

Installing the patch

Note

Before you install the patch, you must have previously installed BMC PATROL Wizard for Microsoft Performance Monitor and WMI 2.20.00. The patch does not contain all of the files that are required for a complete product release.

Before you begin

You must install the patch on the following computers:

  • Hosts that are running the PATROL Agent
  • Hosts that are running the PATROL Console

Before you install the patch, complete the following steps:

Note

  Perform steps 2 and 3 only if BMC PATROL Console is installed.

  1. Stop the PATROL Agent.
  2. Back up the PATROL_CACHE directory.
  3. Delete all BMC PATROL for UNIX and Linux files from the PATROL_CACHE directory.
  4. Back up the PATROL_HOME/lib/knowledge and PATROL_HOME/lib/psl directories.

To install the BMC PATROL Wizard for Microsoft Performance Monitor and WMI 2.20.00.01 patch

  1. Extract the installation utility for your operating system as appropriate:
    • For Windows, double-click ins_WINDOWS_9500.zip.
    • For UNIX, enter tar -xvf ins_ALL_9500.tar.

      The contents of the files are extracted into the bmc_products subdirectory.
  2. Extract the patch files for your operating system as appropriate:
    • For Windows, double-click pct_ALL_220001.zip.
    • For UNIX, enter tar -xvf pct_ALL_220001.tar.

      The contents of the files are extracted into the bmc_products subdirectory. 
  3. From the bmc_products directory, run the installation utility as appropriate for your operating system:
    • For Windows, double-click setup.exe.
    • For UNIX, run setup.sh.
  4. Follow the on-screen instructions until the Select Type of Installation page is displayed.
  5. On the Select Type of Installation page, select Custom.
  6. On the Select System Roles page, select the following system role:
    • Computers hosting a PATROL Agent - Managed System
    • Computers hosting any PATROL Console - Console Systems
  7. On the Select Products and Components to Install page, select PATROL Wizard for Microsoft Performance Monitor and WMI - Patch 2.2.00.01.

  8. Follow the on-screen instructions to complete the installation.
     

    After you complete the installation steps, you can delete the temporary directory and its contents.

 

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