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Error message #2147487760

If you are using a non-English version of the Exchange Administrator program on your Exchange Server machine, PATROL displays an error message (error code #2147487760) when you load PATROL for Exchange Servers.

Most likely cause:

PATROL has not created the mailbox it requires on the Exchange Server.

Solution:

You must edit the registry as described below so that PATROL can create the mailboxes.

Warning

Note

If you use the following procedure to edit your registry entries, you should avoid running the PATROL console using the KM configuration account.
If possible, avoid running the PATROL console on the same computer as the Exchange Server. Use another computer to run the PATROL console and connect to the Exchange Server computer.

Error
Warning

Before you begin this procedure, back-up your registry. 

  1. Stop the PATROL Agent on the affected Exchange Server.
  2. Start the registry editor (regedit).
  3. Navigate to HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Exchange\MSExchangeAdminCommon.
  4. Right-click MSExchangeAdminCommon > New > DWORD Value.
  5. In the new field, type AdminLangID.
  6. Right click AdminLangID > Modify.
  7. In the Edit DWORD Value dialog box choose the Hexadecimal radio button in the Base section and enter a value of 409 in the Value data field.
  8. Navigate to HKEY_USERS\.DEFAULT\SOFTWARE\Microsft\Exchange\MSExchangeAdminCommon.
  9. Verify that the ANGAutotextFormat and DNGAutotextFormat fields contain the values:%First%1Lastand%First %Last (make sure to include a space between "t" and "%")
  10. If necessary, modify the values in the fields. Right click on either field and choose Modify. Then type the correct values in the field.
  11. Restart the PATROL Agent.
  12. Update your connection to the PATROL Agent.

 

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BMC PATROL for Microsoft Exchange Servers 6.1