System requirements

PATROL for Microsoft Exchange Servers (also referred to as PATROL for Exchange Servers) contains the knowledge that PATROL uses to monitor, analyze, and manage Microsoft Exchange Servers.

Support for third-party products

To receive full support for a BMC product, you must have that product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy.

Verify that the target computer meets the installation requirements listed in the following table.

System requirements for installing and running PATROL for Exchange Servers

Note

PATROL Agent and PATROL for Microsoft Exchange Servers 6.1.01 must be installed on a server within the Microsoft Exchange domain.

Resource	Requirements	Comments
Operating systems	Microsoft Windows Server 2019 Core, x86-64 Microsoft Windows Server 2019, x86-64 Microsoft Windows Server 2016, x86-64	None
Platform	Intel-compatible	None
Microsoft Exchange Server	2019 2016 2013 2010	None
Microsoft .Net Framework	.NET Framework 4.5 is required on the PATROL Agent system	None
PowerShell	PowerShell 2.0	None
Windows Remote Management (WinRM)	WinRM 2.0	WinRM must be installed and enabled. Enable WinRm by using the Winrm quickconfig command.
PATROL products	PATROL Agent 9.6.00 or later PATROL Cluster Configuration Wizard (Component of PATROL for Microsoft Windows Servers version 2.3.00 or later) BMC TrueSight Operations Management 10.0 and later	If you are installing PATROL for Exchange Servers as a resource in an Exchange cluster group, you must install the PATROL Cluster Configuration Wizard on each cluster node. PATROL for Exchange Servers requires that the PATROL Agent function as a COM object. To allow this functionality, the PATROL Agent is temporarily stopped during the PATROL for Exchange Servers installation, and the PATROL Agent COM security level is changed from w, the default setting, to f. PATROL for Exchange Servers Configuration Wizard requires an installation of the PATROL Configuration Manager. Note PATROL Cluster Configuration Wizard is supported only on Exchange Servers 2003 and 2007. Later versions of Microsoft Exchange Servers are not supported.
BMC Helix Operations Management		The KM is supported in BMC Helix Operations Management.
Browser	This product uses PATROL Installation Utility 9.6.00, which requires a browser. For a list of supported browsers, see the PATROL Installation Utility online documentation.	None
Security levels	PATROL security levels for Microsoft Exchange Servers	The PATROL security level is set during the installation of the PATROL infrastructure components. Knowledge Modules (KMs) inherit this security level. PATROL for Exchange Servers does not provide an opportunity to change the security level during installation.
Ports	PATROL for Exchange Servers inherits the port number you specified when you installed the agent.	None
Clustering Software	Microsoft Cluster Server	This software is only required in clustered environment.
Accounts	Accounts	None

Note

BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.

If you experience issues with a BMC product after you update a supported operating system, contact BMC Customer Support for assistance.

System requirements

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