Downloading the installation files

BMC PATROL for Microsoft Exchange Servers is packaged with the BMC Performance Manager. The solution is available for download from the BMC Electronic Product Distribution (EPD) website at http://webapps.bmc.com/epd. To use the website, you must register and set up a user name and password. 

If you do not have a current license for the product, contact a BMC sales representative by calling 800 793 4262. If you cannot download the product, contact a sales representative and request a physical kit.

Before you begin

Product fixes or patches are often available through the BMC Software website. Patches correct problems that are found after a product is released. BMC recommends that you check the product page for the current version of PATROL for  Microsoft  on the BMC Customer Support web page to determine whether a patch is available before you begin installing the product.

To download files

  1. Create a directory in which to place the downloaded files.

    Note

    On Microsoft Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image must not be in a directory deeper than two levels into the directory structure.

  2. Go to http://www.bmc.com/available/epd.html.
  3. At the logon prompt, enter your user ID and password, and click Submit.
  4. On the Export Compliance and Access Terms page, provide the required information, accept the terms of the agreements, and click Continue.
  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
  6. Verify that the correct profile is displayed for your download purpose, and perform one of the following actions:
    • If you are downloading files for a product installation, select the Licensed Products tab.
    • If you are downloading files for a service pack or patch, select the Product Patches tab.
  7. Expand the product to show the available versions.
  8. Expand the version number for the appropriate platform and language.
  9. Select the check boxes next to the files and documents that you want to download.
  10. Click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.

Where to go from here

Carefully review the system requirements for your platform and other tasks necessary for setting up the installation environment. You must perform these tasks before you launch the installation program.

For installation instructions, see Installing.

 

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