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Note BMC PATROL for Microsoft Cluster Server 1.9 is not the latest version. The latest version is merged with the BMC PATROL for Microsoft Windows Servers 5.0 KM as a component. To continue using it, import the BMC PATROL for Microsoft Windows Servers 5.0. For more information, see BMC PATROL for Microsoft Windows Servers 5.0.

PATROL KM for Event Management not working as expected

The PATROL KM for Event Management shows any of the following problems:

  • It does not send events.
  • The NotifiedEvents parameter is offline.
  • Errors are displayed in the console system output window
  • Parameter thresholds are not applied.

 To ensure that the PATROL KM for Event Management 2.5.x uses correct event catalog file

  1. Stop the PATROL Agent service.
  2. Rename %PATROL_HOME%\lib\knowledge\StdEvents.ctg to %PATROL_HOME%\lib\knowledge\StdEvents.ctg.bak
  3. Rename %PATROL_HOME%\lib\knowledge\StdEvents.ctg.date_PID to %PATROL_HOME%\lib\knowledge\StdEvents.ctg ensuring that the correct backup file that corresponds to the PATROL Agent installation is renamed.
  4. Restart the PATROL Agent service.

 

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BMC PATROL for Microsoft Cluster Server 1.9