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Unsupported content Version 2.7.41 of the product is in limited support, while versions 2.7.43 and 2.7.44 are fully supported. This documentation includes content for all versions. You will not be able to leave comments for version 2.7.41.

 

Diagnostic questions to answer

Before calling BMC Support, be prepared to answer the following questions:

  1. What is the version of PATROL KM for Log Management that you are using?
  2. Describe the problem you are having. Is the problem consistent or intermittent?
  3. What method was used to specify the files to be monitored? For example:
    1. Did you specify the logs to be monitored using the PATROL KM for Log Management interface as documented in Overview?
    2. Have you attempted to generate a set of rules to apply using the PATROL Configuration Manager or pconfig? If so, capture the rule set that is being applied.
    3. Were the definitions created manually by copying the log file definitions from another Agent that were defined using the using the PATROL KM for Log Management interface?
    4. Were the log file definitions migrated using PMGCONVERT.km ?
  4. At what point did you start having these problems? For example, has the problem been happening since you first installed the KM or has it just started happening? If the problem just started happening, is it based on a new or modified configuration?

 

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BMC PATROL for Log Management 2.7