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Unsupported content This version of the product is in limited support. However, the documentation is available for your convenience. You will not be able to leave comments.

 

General issues

To help BMC Support to help you faster, gather the following information about the issue.


Collect the following information before contacting customer support:

  • InetClient.log – printouts of non-secure connections activity
  • INETSSLExtended.log - printouts of secure connections activity
  • ism-<PATROL_HOSTNAME>-<PATROL_PORT>.kmlog  - printouts of PATROL for Internet Server general activity

The log files are generated in the $PATROL_HOME/log directory. 


 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC PATROL for Internet Server 9.0