Downloading the installation files

This topic explains how to obtain the installation and other files that you need to install BMC PATROL for IT Data Analytics.

List of installation files

The following table lists the installation files to download for installing the BMC PATROL for IT Data Analytics 2.1.00 according to the instructions in Downloading the files.

Product files for the Windows platform

Product files for the Linux or Solaris platform

Downloading the files

The product files that you download from the BMC Software Electronic Product Distribution (EPD) website might contain some or all of the patches listed on a product’s Customer Support web page. If the EPD page shows that a patch is included in a file that you downloaded, you do not need to obtain that patch separately.

1. Create a directory in which to place the downloaded files.

   Note

   On Microsoft Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

2. Go to Electronic Product Distribution (EPD) website.
3. At the logon prompt, enter your user ID and password, and click Submit.
4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
6. Verify that the correct profile is displayed for your download purpose, and select the Licensed Products tab.
7. Expand BMC TrueSight IT Data Analytics to show the available versions.
8. Expand BMC TrueSight IT Data Analytics 2.1.00 for the appropriate platform and language to show the downloadable files.
9. Under the relevant platform and language, expand BMC PATROL KM for IT Data Analytics Version 2.1.00.
10. Select the check boxes next to the files and documents that you want to download.
11. Click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops.
       This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.

Where to go from here

Carefully review the system requirements for your platform and other tasks necessary for setting up the installation environment. You must perform these tasks before you launch the installation program. 

For installation instructions, see Installing.