Where to Find Diagnostic Information
The following table lists locations where you can find diagnostic information for problems with PATROL KM for Event Management.
Type | Location | Description |
|---|---|---|
Installation logs | % USERPROFILE*%\Application Data\BMCINSTALL* | See Installation Logs. |
System Output Window | See the documentation for you PATROL console. | The system output window contains messages relating to the operation of KMs, including error messages. |
PATROL Event Manager | From the PATROL console, right-click the host and select Event Manager. | The PATROL Event Manager shows all of the PATROL related events for the host. You can check here to determine if NOTIFY_EVENTS are being generated. |
parameter annotation data | From the PATROL console, access the host Event Management application and open one of the following parameters:
Double-click the annotated data points on the graph. | These parameter annotations contains information about every notification related event that passes through the PATROL KM for Event Management. |