2.9.00.01: Patch 1 for BMC PATROL for Event Management

This topic contains information about fixes and updates in this patch, and provides instructions for downloading and installing the patch.

For information about issues corrected in this service pack, see Known-and-corrected-issues.

Downloading the patch and installation utility

This section provides the information that you need to download the patch from the BMC Electronic Product Distribution (EPD) website.

To download the patch and installation utility from the EPD website

  1. Create a directory in which to place the downloaded files.

    On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

  2. Go to http://www.bmc.com/available/epd.html.
  3. At the logon prompt, enter your user ID and password, and click Submit.
  4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
  6. Verify that the correct profile is displayed for your download purpose, and select the Product Patches tab.
  7. Expand BMC Performance Manager for Servers to show the available versions.
  8. Expand BMC Performance Manager for Servers 3.4.00.

  9. Based on the operating system, select the check boxes next to the files and documents that you want to download.

    Link title

    Actual file name

    Comments

    BMC PATROL Knowledge Module for Event Management v2.9.00.01 Patch

    esg_ALL_290001.zip

    Use this for patching on computers with Windows operating system.

    BMC PATROL Knowledge Module for Event Management v2.9.00.01 Patch

    esg_ALL_290001.tar

    Use this for patching on computers with UNIX/Linux operating system and its flavors.

  10. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  11. On the EPD site, select the Licensed Products tab.
  12. Expand BMC Performance Manager for Servers to show the available versions.
  13. Expand BMC Performance Manager for Servers 3.4.00 to show the available products/components.
  14. Expand BMC PATROL Installation Utility 9.5.00 for the appropriate platform and language.

  15. Select the check boxes next to the files and documents that you want to download. The download page displays the following link:

    Link title

    Actual file name

    BMC PATROL Installation Utility Version 9.5.00 - Windows Only

    ins_WINDOWS_9500.zip

    BMC PATROL Installation Utility Version 9.5.00 - All UNIX/LINUX

    ins_ALL_9500.tar

  16. To download the selected items, click Download (FTP) or Download Manager.
    Download the installation utility file into the same directory as the patch file.

Installing the patch

Note

Before you install the patch, you must have previously installed BMC PATROL for Event Management 2.9. The patch does not contain all of the files that are required for a complete product release.

Before you begin

You must install the patch on the following computers:

  • hosts that are running the PATROL Agent
  • hosts that are running the PATROL Console for Microsoft Windows
  • hosts that are running the PATROL Console for UNIX

Before you install the patch, complete the following steps:

  1. Stop the PATROL Agent.
  2. Back up the PATROL_CACHE.
  3. Delete all BMC PATROL files from the PATROL_CACHE.
  4. Back up the PATROL_HOME/lib/knowledge and PATROL_HOME/lib/psl directories.
  5. Based on the operating system, extract the installation utility and patch file.
    The contents of the files are extracted into the bmc_products sub-directory.

To install the BMC PATROL for Event Management 2.9.00.01 patch

  1. From the bmc_products directory, run the installation utility as appropriate for your operating system:
    • For Windows, double-click setup.exe
    • For UNIX, run setup.sh
  2. Follow the on-screen instructions until the Select Type of Installation page is displayed.
  3. On the Select Type of Installation page, select Custom.
  4. On the Select System Roles page, select the following system role:
    • Computers hosting a PATROL Agent — Managed System
    • Computers hosting any PATROL Console — Console Systems
    • Computers hosting a Console Server — Common Services
  5. On the Select Products and Components to Install page, select PATROL Knowledge Module for Event Management - Patch 2.9.00.01.

  6. Follow the on-screen instructions to complete the installation.

    After you complete the installation steps, you can delete the temporary directory and its contents.

 

 

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