Disabling Notification

You can disable, turn off, or limit notification using the instructions provided below. To disable notification for a finite period only and then enable it, use the blackout feature. For more information, see Configuring Blackout Periods.

To Disable all Notification

To disable all notification, use the following rule on the remote agent that is generating events: /AS/EVENTSPRING/ arsAction = 0. You can use the PATROL Configuration Manager to create this rule.

To Disable Notification for Specific PATROL Objects

To disable notification for certain PATROL objects, such as an application class, set the arsAction rule to 0 only for that application class. For example, to disable notification for all parameters in the NT_CPU application class, use the following rule on the remote agent generating events: /AS/EVENTSPRING/NT_CPU/ arsAction = 0. You can use the PATROL Configuration Manager to create this rule.

To Disable Notification at the Notification Server

To disable notification at the notification server, you can set the alertSystem rule to NONE and then set it to LOCAL for those parameters for which you want to receive notifications. For more information about configuring the alertSystem rule, see Specifying Where to Send Notifications From

 Limiting Notifications by Adjusting Parameter Settings

If you are receiving too many notifications, review your e-mail messages (or pages) and adjust the parameter settings to stop the alerts that you don't want to receive. You can accomplish this by adjusting the thresholds, deactivating threshold ranges, or deactivating parameters. 

If you use the PATROL KM for Event Management to make these changes, you can make the change on one agent and then deploy the changes to all of your agents using the PATROL Configuration Manager. For more information about deploying settings using the PATROL Configuration Manager, see the PATROL Configuration Manager User Guide.

Overriding Rules

You can also limit notification by overriding a rule. For example, if you don't want a remote agents to generate notify events, you can disable the arsAction rule on that remote agent.

To Override Rules

1. Access the host KM menu commands as described in Accessing KM Commands and InfoBoxes.
2. Choose the KM menu command Event Management > Alert Settings > Overrides.
3. From the Rule Override dialog box, select the PATROL KM for Event Management rule that you want to override.
    The rules listed are the rules that are currently configured on the agent. For more information about the PATROL KM for Event Management rules, see Rules and Configuration Variables.
4. Click Accept.