Configuring Remote Agents

You must assign a notification server for each remote agent that will generate notifications. Assign both a primary and a backup notification server.

Note

Notification servers are not required. Remote agents can send their own notifications. However, there are considerable benefits to using notification servers. For more information, see Why use a Notification Server?.

Before you begin

You must configure and test the notification servers before configuring the remote PATROL Agents served by the notification servers.

Note

You must use the PATROL KM for Event Management to complete this task. This functionality is not available in PATROL Configuration Manager. However, once you configure one notification server, you can use the PATROL Configuration Manager to copy your configuration to other notification servers. The configuration settings are stored in the following variables:

  • AS/EVENTSPRING/ NOTIFICATION_SERVER1.defaultAccount (primary)
  • AS/EVENTSPRING/NOTIFICATION_SERVER2.defaultAccount (backup)
  • AS/EVENTSPRING/ NOTIFICATION_SERVER1 (primary)
  • AS/EVENTSPRING/ NOTIFICATION_SERVER2 (backup)

To Assign Notification Servers to Remote Agents

  1. From the PATROL console, access the remote agent menu commands, as described in Accessing KM Commands and InfoBoxes.
  2. Choose the KM menu command Event Management => Quick Config => Remote Agent. The Notification Server Settings dialog box opens as shown in the following figure.

    Notification Server Settings Dialog Box
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  3. Click PRIMARY NOTIFICATION SERVER SETTINGS. The Primary Notification Server Settings (the following figure) is displayed.

    Primary Notification Server Settings Dialog Box

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    Use the Primary Notification Server Settings dialog box to specify the properties of the primary notification server for the managed system. The properties are described in the following table:The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.
  4. Define the primary notification server properties, and click Accept.
  5. Click BACKUP NOTIFICATION SERVER SETTINGS. Use the Backup Notification Server Settings dialog box to specify the properties of the backup notification server for the managed system. The properties are described in the following table.

  6. Enter the backup notification server properties, and click Accept.
    Repeat this task for each remote agent.

     

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    You use the PATROL Configuration Manager to quickly configure all remote agents at one time. See the PATROL Configuration Manager User Guide for more information about the PATROL Configuration Manager.

 

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