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Turning on debugging for the KM

Use these steps when you want to set the debug mode for troubleshooting problems in the KM, usually upon request from BMC Support. This information can be useful for troubleshooting problems with your installation or configuration.

To start KM collector in debug mode:

  1. From the PATROL Console work area, right-click the top level container icon.
  2. Choose KM Commands > Debug > Toggle PSL Debug.

To start Java process in debug mode:

  1. From the PATROL Console work area, right-click the UCS Manager instance icon.
  2. Choose KM Commands > Debug > Toggle Java Debug.

The KM debugging output is redirected to the System Output Window. Collector debugging generates a log file in the Patrol3/pll directory. The log file is named as RemoteCollector-agentPortNo-aws.log.0. To save the debug output appearing in the System Output Window to a location on your computer, you must manually add the /AWS/dir_location pconfig variable and define the directory path where you want to store the debug information. For more information, see PATROL-Agent-configuration-variables.

Warning

Note

The more information you gather, the higher the load on your system. When you are finished debugging the problem that you were experiencing, remember to turn off the debug mode by clearing all logging options in the Debug dialog box.

 

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BMC PATROL for Converged Infrastructure 1.2